Data / Federal awards / NAICS 561421 / Department of Defense
Department of Defense contracts under NAICS 561421 Telephone Answering Services: $22.5 million to 26 recipients (FY2024 to FY2027)
Updated October 6, 2026. Source: USAspending.gov.
Department of Defense obligated $22.5 million under NAICS 561421, Telephone Answering Services, across 38 contract awards to 26 named recipients in fiscal years 2024 to 2027. The largest recipients are BOBBY DODD INSTITUTE, INC. ($6.5 million), NEWVIEW OKLAHOMA, INC. ($5.7 million), IVYHILL TECHNOLOGIES LLC ($4.4 million).
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- Agency
- Department of Defense
- NAICS code
- 561421 Telephone Answering Services
- Contract awards
- 38
- Obligated
- $22.5 million
- Named recipients
- 26
- Small business share of obligations
- 40%
- Full and open competition share
- 27%
- Set aside share
- 31%
- Latest action
- 2026-06-24
Incumbents at this agency
Ranked by dollars obligated in fiscal years 2024 to 2027.
| Recipient | Business size | Awards | Obligated | Share |
|---|---|---|---|---|
| BOBBY DODD INSTITUTE, INC. | Other Than Small Business | 1 | $6.5 million | 29.0% |
| NEWVIEW OKLAHOMA, INC. | Other Than Small Business | 1 | $5.7 million | 25.4% |
| IVYHILL TECHNOLOGIES LLC | Small Business | 1 | $4.4 million | 19.5% |
| SHC-BGC JV LLC | Small Business | 1 | $2.1 million | 9.1% |
| GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC. | Small Business | 2 | $1.8 million | 7.8% |
| 911 ASSOCIATION OF CENTRAL OKLAHOMA GOVERNMENTS | Other Than Small Business | 4 | $304,514 | 1.4% |
| MOTOROLA SOLUTIONS, INC. | Other Than Small Business | 1 | $295,070 | 1.3% |
| CHIMERA ENTERPRISES INTERNATIONAL INCORPORATED | Small Business | 1 | $252,552 | 1.1% |
| PAETEC COMMUNICATIONS, LLC | Other Than Small Business | 2 | $235,557 | 1.0% |
| LOCHBOX TECHNOLOGIES, INC. | Small Business | 1 | $209,748 | 0.9% |
| CYNERGY PROFESSIONAL SYSTEMS LLC | Small Business | 1 | $142,827 | 0.6% |
| WORLD WIDE TECHNOLOGY LLC | Other Than Small Business | 1 | $142,676 | 0.6% |
| CALHOUN COUNTY 9-1-1 DISTRICT | Other Than Small Business | 2 | $83,466 | 0.4% |
| NASHOBA VALLEY REGIONAL DISPATCH DISTRICT | Other Than Small Business | 1 | $79,660 | 0.4% |
| LEO TECH LLC | Small Business | 2 | $78,291 | 0.3% |
| EL PASO COUNTY | Other Than Small Business | 1 | $60,000 | 0.3% |
| DIRECT INTERACTIONS INC | Small Business | 3 | $47,655 | 0.2% |
| PRO CALL CENTER INC | Small Business | 2 | $30,826 | 0.1% |
| CORNERSTONE COMMUNICATIONS, INC. | Small Business | 1 | $25,003 | 0.1% |
| ENTOURAGE CONSULTING LLC | Small Business | 1 | $21,773 | 0.1% |
| COUNTY OF BERKS | Other Than Small Business | 1 | $19,718 | 0.1% |
| AXON ENTERPRISE, INC. | Other Than Small Business | 1 | $16,077 | 0.1% |
| VIRGINIA UTILITY PROTECTION SERVICE, INC | Other Than Small Business | 1 | $10,500 | 0.0% |
| CAPSTONE GROUP LLC | Small Business | 3 | $7,410 | 0.0% |
| THE DATA ENTRY COMPANY | Small Business | 1 | $0 | 0.0% |
| TELEPHONE ANSWERING SERVICE OF WATERTOWN, INC | Small Business | 1 | $-583 | -0.0% |
Offices buying
| Sub agency | Awards | Obligated |
|---|---|---|
| Department of the Army | 18 | $11.6 million |
| Department of the Air Force | 10 | $6.6 million |
| Defense Health Agency | 3 | $3.8 million |
| Department of the Navy | 5 | $338,851 |
| Defense Information Systems Agency | 1 | $142,827 |
| Defense Contract Management Agency | 1 | $0 |
Obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2024 | $7 million |
| FY2025 | $10.3 million |
| FY2026 | $5.3 million |
Products and services bought
| Code | Product or service | Awards | Obligated |
|---|---|---|---|
| R426 | Support- Professional: Communications | 3 | $12.3 million |
| R699 | Support- Administrative: Other | 2 | $4.7 million |
| Q802 | Clerical Medical Support | 3 | $2.3 million |
| D316 | IT and Telecom- Telecommunications Network Management | 1 | $1.6 million |
| 7G21 | IT and Telecom - Network: Digital Network Products (hardware and Perpetual License Software) | 4 | $304,514 |
| N059 | Installation of Equipment- Electrical and Electronic Equipment Components | 1 | $295,070 |
| S119 | Utilities- Other | 2 | $235,557 |
| DG01 | IT and Telecom - Network Support Services (labor) | 3 | $215,758 |
Largest contract awards
| Award ID | Recipient | Agency | Type | NAICS | What it buys | Obligated in window | Award value | Starts | Ends | Place of performance | Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
| W911SF23C0002 | BOBBY DODD INSTITUTE, INC. | Department of Defense | Definitive Contract | 561421 | E911 DISPATCH SERVICES | $6,532,821 | $9,268,293 | May 1, 2023 | October 31, 2026 | Atlanta, GA | usaspending.gov |
| FA445220C0026 | NEWVIEW OKLAHOMA, INC. | Department of Defense | Definitive Contract | 561421 | TELEPHONE OPERATIONS CONSOLIDATED CALL CENTER (TOCCC) TRAVIS AFB, CA | $5,729,288 | $14,003,897 | October 1, 2020 | September 30, 2025 | Travis Afb, CA | usaspending.gov |
| W81K0020C0007 | IVYHILL TECHNOLOGIES LLC | Department of Defense | Definitive Contract | 561421 | TELEPHONE APPOINTMENT CLERKS | $4,402,617 | $15,813,657 | October 1, 2020 | March 31, 2026 | San Antonio, TX | usaspending.gov |
| HT001425P0080 | SHC-BGC JV LLC | Department of Defense | Purchase Order | 561421 | SWITCHBOARD/CALL CENTER SUPPORT SERVICES | $2,058,108 | $2,058,108 | June 1, 2025 | September 30, 2026 | Bethesda, MD | usaspending.gov |
| HT001420C0007 | GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC. | Department of Defense | Definitive Contract | 561421 | WALTER REED TELEPHONE SWITCHBOARD OPERATORS SERVICES. | $1,581,403 | $5,108,784 | June 15, 2020 | March 31, 2025 | Bethesda, MD | usaspending.gov |
| FA660625C0003 | MOTOROLA SOLUTIONS, INC. | Department of Defense | Definitive Contract | 561421 | MOTOROLA WILL MOVE TWO CONSOLE POSITIONS FROM BUILDING 1610 (COMMAND POST) AND TWO CONSOLE POSITIONS FROM BUILDING 2510 (CURRENT ECC) TO THE | $295,070 | $295,070 | March 24, 2025 | January 30, 2026 | Chicopee, MA | usaspending.gov |
| W52P1J21C5012 | CHIMERA ENTERPRISES INTERNATIONAL INCORPORATED | Department of Defense | Definitive Contract | 561421 | INFORMATION RESOURCE CENTER (IRC) SUPPORT SERVICES - BASE YEAR FOR COMBAT CAPABILITIES DEVELOPMENT COMMAND (DEVCOM) | $252,552 | $604,452 | September 25, 2021 | September 24, 2026 | Rock Island, IL | usaspending.gov |
| FA448422P0017 | LOCHBOX TECHNOLOGIES, INC. | Department of Defense | Purchase Order | 561421 | VOICEMAIL SUSTAINMENT SERVICES AT JBMDL | $209,748 | $349,580 | April 3, 2022 | April 2, 2027 | Trenton, NJ | usaspending.gov |
| N0018925P0100 | PAETEC COMMUNICATIONS, LLC | Department of Defense | Purchase Order | 561421 | LONG DISTANCE AND INTERNATIONAL RATES | $202,044 | $205,032 | February 1, 2025 | January 31, 2027 | Annapolis, MD | usaspending.gov |
| HT001425P0035 | GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC. | Department of Defense | Purchase Order | 561421 | SWTICHBOARD SERVICES | $175,711 | $175,711 | March 21, 2025 | May 31, 2025 | Bethesda, MD | usaspending.gov |
| FA813624F0130 | 911 ASSOCIATION OF CENTRAL OKLAHOMA GOVERNMENTS | Department of Defense | Delivery Order | 561421 | EMERGENCY SERVICES SYSTEM FOR TINKER AFB - BASE ORDERING PERIOD, YEAR 1 | $155,621 | $155,621 | September 30, 2024 | September 29, 2025 | Tinker Afb, OK | usaspending.gov |
| HC101924P0010 | CYNERGY PROFESSIONAL SYSTEMS LLC | Department of Defense | Purchase Order | 561421 | LAND MOBILE RADIO TDM ELIMINATION. | $142,827 | $142,827 | September 27, 2024 | December 30, 2025 | Jbphh, HI | usaspending.gov |
| W90VN624P0013 | WORLD WIDE TECHNOLOGY LLC | Department of Defense | Purchase Order | 561421 | VOIP CALL MANAGER REPLACEMENT | $142,676 | $142,676 | September 5, 2024 | December 31, 2025 | Saint Louis, MO | usaspending.gov |
| W15QKN22P5048 | NASHOBA VALLEY REGIONAL DISPATCH DISTRICT | Department of Defense | Purchase Order | 561421 | BY EMERGENCY DISPATCH SERVICES | $79,660 | $154,747 | August 25, 2022 | September 29, 2026 | Devens, MA | usaspending.gov |
| FA813626F0022 | 911 ASSOCIATION OF CENTRAL OKLAHOMA GOVERNMENTS | Department of Defense | Delivery Order | 561421 | FY26 ACOG NG911 EMERGENCY SERVICES SYSTEM FOR TINKER AFB - YEAR 3 | $75,841 | $75,841 | September 30, 2026 | September 29, 2027 | Tinker Afb, OK | usaspending.gov |
| FA813625F0092 | 911 ASSOCIATION OF CENTRAL OKLAHOMA GOVERNMENTS | Department of Defense | Delivery Order | 561421 | EMERGENCY SERVICES SYSTEM FOR TINKER AFB - BASE ORDERING PERIOD, YEAR 2 | $73,053 | $73,053 | September 30, 2025 | September 29, 2026 | Tinker Afb, OK | usaspending.gov |
| FA700023P0008 | EL PASO COUNTY | Department of Defense | Purchase Order | 561421 | 911 EMERGENCY DISPATCH SERVICES FOR UNITED STATES AIR FORCE ACADEMY. | $60,000 | $80,000 | January 1, 2023 | December 31, 2026 | Usaf Academy, CO | usaspending.gov |
| W911KF26CA022 | CALHOUN COUNTY 9-1-1 DISTRICT | Department of Defense | Definitive Contract | 561421 | RENEWAL OF THE CALHOUN COUNTY 911 SUBSCRIPTION FOR GOVERNMENT OWNED EMERGENCY MANAGEMENT AGENCY (EMA) ACTIVE AND INACTIVE RADIOS IN ACCORDAN | $52,740 | $52,740 | March 10, 2026 | March 9, 2027 | Anniston, AL | usaspending.gov |
| N7027225C0040 | LEO TECH LLC | Department of Defense | Definitive Contract | 561421 | A NEW CONTRACT (BASE PLUS FOUR OPTION YEARS) FOR SUSTAINMENT AND MAINTENANCE SERVICES FOR THE CALLEGRA AUTO ATTENDANT AND UNIFIED VOICE MESS | $47,928 | $47,928 | April 1, 2025 | July 31, 2026 | Huntsville, AL | usaspending.gov |
| N0018923P0643 | PAETEC COMMUNICATIONS, LLC | Department of Defense | Purchase Order | 561421 | SIP DIAL TONE SERVICES | $33,513 | $67,027 | September 5, 2023 | September 30, 2024 | Annapolis, MD | usaspending.gov |
| W911S823P0023 | PRO CALL CENTER INC | Department of Defense | Purchase Order | 561421 | CLIN 0001 AFTER HRS ANSWERING SVC PKG | $32,677 | $46,108 | August 11, 2023 | April 30, 2027 | Tacoma, WA | usaspending.gov |
| W911KF25P0010 | CALHOUN COUNTY 9-1-1 DISTRICT | Department of Defense | Purchase Order | 561421 | CALHOUN COUNTY 911 SUPPORT | $30,726 | $10,242 | March 10, 2025 | March 9, 2026 | Anniston, AL | usaspending.gov |
| N6883624P0021 | LEO TECH LLC | Department of Defense | Purchase Order | 561421 | CALLWARE MAINTENANCE CONTRACT VOICE MESSAGING SERVICE LEVEL II SUPPORT | $30,363 | $30,363 | December 1, 2023 | May 31, 2024 | Jacksonville, FL | usaspending.gov |
| N7027225C0043 | CORNERSTONE COMMUNICATIONS, INC. | Department of Defense | Definitive Contract | 561421 | OCTEL VOICE MAIL SUPPORT SERVICE BASE PERIOD OF 9 MONTHS | $25,003 | $25,003 | September 26, 2025 | June 25, 2027 | Philadelphia, PA | usaspending.gov |
| W911S225FA029 | DIRECT INTERACTIONS INC | Department of Defense | Delivery Order | 561421 | TELEPHONE ANSWERING SERVICES | $24,600 | $24,600 | March 12, 2025 | March 11, 2026 | Seattle, WA | usaspending.gov |
Public U.S. federal spending data (U.S. Department of the Treasury). Obligations are the contract actions dated in fiscal years 2024 to 2027 of the USAspending.gov award archive of 2026-10-06; a contract's total value is its current value as USAspending reports it, including earlier years. Recipients are matched on their SAM.gov UEI, never on the name, and are shown as the government prints them. Sole proprietorships and opted-out entities count in the totals and are not named. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.