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Data / Consumer complaints / Gateway First Bank

Gateway First Bank: 84 CFPB consumer complaints in the last 3 years

Gateway First Bank drew 84 consumer complaints in the CFPB database in the three years to November 6, 2026, and 303 since 2012. The largest group, 49, was about mortgage, and the most common issue was “Trouble during payment process” with 27. The company responded on time to 100.0% of the complaints, and 11.9% closed with monetary or other relief. The CFPB records the company as GATEWAY FIRST BANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 84Complaints, last 3 years
  • 303Complaints, all years
  • 100.0%Responded on time
  • 11.9%Closed with relief
  • 4Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 632
202531
202419
202339
202239
202123
202014
201920
201821
201719
201617
201510
20149
20138
20122

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage4958.3%
Credit reporting or other personal consumer reports3035.7%
Debt collection33.6%
Checking or savings account22.4%

Issues

IssueComplaintsShare
Trouble during payment process2732.1%
Incorrect information on your report1517.9%
Struggling to pay mortgage1315.5%
Problem with a company's investigation into an existing problem910.7%
Applying for a mortgage or refinancing an existing mortgage67.1%
Improper use of your report67.1%
Closing on a mortgage33.6%
Took or threatened to take negative or legal action22.4%
Managing an account11.2%
Problem with a lender or other company charging your account11.2%
Written notification about debt11.2%

How the company responded

Company responseComplaintsShare
Closed with explanation7488.1%
Closed with non-monetary relief78.3%
Closed with monetary relief33.6%

States

StateComplaintsShare
Texas5363.1%
Louisiana56%
Kansas44.8%
New Jersey44.8%
Oklahoma44.8%
California22.4%
Missouri22.4%
South Carolina22.4%
Arkansas11.2%
Colorado11.2%
Florida11.2%
Nebraska11.2%
New Mexico11.2%
South Dakota11.2%
Virginia11.2%
Washington11.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 7, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 18, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 12, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
August 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 29, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
May 29, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
May 29, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
May 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 26, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with non-monetary reliefconsumerfinance.gov
May 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 4, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
April 29, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
March 31, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
February 16, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
February 12, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
January 31, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
January 31, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 14, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
January 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 1, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
January 1, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
December 18, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 12, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
December 5, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 4, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 1, 2025MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
November 23, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
November 19, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 3, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 22, 2025Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 2, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 2, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 26, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 31, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 20, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 1, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 28, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 27, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 17, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.