Data / Consumer complaints / Consumer Financial Services
Consumer Financial Services: 56 CFPB consumer complaints in the last 3 years
Consumer Financial Services drew 56 consumer complaints in the CFPB database in the three years to November 6, 2026, and 158 since 2012. The largest group, 24, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 25. The company responded on time to 96.4% of the complaints, and 0.0% closed with monetary or other relief.
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- 56Complaints, last 3 years
- 158Complaints, all years
- 96.4%Responded on time
- 0.0%Closed with relief
- 4Products
- Oct 13, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 16 |
| 2025 | 23 |
| 2024 | 15 |
| 2023 | 17 |
| 2022 | 13 |
| 2021 | 15 |
| 2020 | 12 |
| 2019 | 11 |
| 2018 | 9 |
| 2017 | 10 |
| 2016 | 9 |
| 2015 | 2 |
| 2014 | 1 |
| 2013 | 4 |
| 2012 | 1 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 24 | 42.9% |
| Vehicle loan or lease | 24 | 42.9% |
| Debt collection | 7 | 12.5% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 1.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 25 | 44.6% |
| Managing the loan or lease | 6 | 10.7% |
| Getting a loan or lease | 5 | 8.9% |
| Repossession | 5 | 8.9% |
| Attempts to collect debt not owed | 2 | 3.6% |
| False statements or representation | 2 | 3.6% |
| Improper use of your report | 2 | 3.6% |
| Problem with a company's investigation into an existing problem | 2 | 3.6% |
| Communication tactics | 1 | 1.8% |
| Problem when making payments | 1 | 1.8% |
| Problems at the end of the loan or lease | 1 | 1.8% |
| Struggling to pay your loan | 1 | 1.8% |
| Threatened to contact someone or share information improperly | 1 | 1.8% |
| Took or threatened to take negative or legal action | 1 | 1.8% |
| Unable to get your credit report or credit score | 1 | 1.8% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 56 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| Florida | 24 | 42.9% |
| Illinois | 19 | 33.9% |
| Indiana | 5 | 8.9% |
| Alabama | 2 | 3.6% |
| Texas | 2 | 3.6% |
| Georgia | 1 | 1.8% |
| Missouri | 1 | 1.8% |
| Tennessee | 1 | 1.8% |
| Wisconsin | 1 | 1.8% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 13, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| July 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| June 18, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| May 27, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 23, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 11, 2026 | Debt collection | Threatened to contact someone or share information improperly | Closed with explanation | consumerfinance.gov |
| March 17, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| March 7, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| February 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 29, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| January 22, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 30, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| December 4, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| November 12, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 4, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 16, 2025 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| August 28, 2025 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 22, 2025 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| July 18, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| July 2, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 8, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 15, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 13, 2025 | Vehicle loan or lease | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| May 11, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 25, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| April 14, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 13, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| April 8, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| March 12, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| February 16, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 28, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 24, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| January 13, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| January 12, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| December 19, 2024 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| December 10, 2024 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| November 26, 2024 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| November 2, 2024 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 2, 2024 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| September 17, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 9, 2024 | Vehicle loan or lease | Improper use of your report | Closed with explanation | consumerfinance.gov |
| July 22, 2024 | Vehicle loan or lease | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| June 11, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 6, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 5, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Vehicle loan or lease complaints
- Every company with Debt collection complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Consumer complaints in Florida
- Consumer complaints in Illinois
- Consumer complaints in Indiana
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.