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Data / Consumer complaints / First Financial Bancorp

First Financial Bancorp: 58 CFPB consumer complaints in the last 3 years

First Financial Bancorp drew 58 consumer complaints in the CFPB database in the three years to November 6, 2026, and 152 since 2018. The largest group, 28, was about checking or savings account, and the most common issue was “Managing an account” with 16. The company responded on time to 98.3% of the complaints, and 10.3% closed with monetary or other relief. The CFPB records the company as FIRST FINANCIAL BANCORP.

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  • 58Complaints, last 3 years
  • 152Complaints, all years
  • 98.3%Responded on time
  • 10.3%Closed with relief
  • 8Products
  • Oct 12, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 632
202516
202410
202313
202213
202125
202023
201918
20182

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account1627.6%
Incorrect information on your report712.1%
Problem with a company's investigation into an existing problem712.1%
Problem with a lender or other company charging your account610.3%
Charged fees or interest you didn't expect23.4%
Closing an account23.4%
Problem caused by your funds being low23.4%
Problem with a purchase shown on your statement23.4%
Problem with fraud alerts or security freezes23.4%
Trouble during payment process23.4%
Attempts to collect debt not owed11.7%
False statements or representation11.7%
Fraud or scam11.7%
Managing the loan or lease11.7%
Money was not available when promised11.7%
Other transaction problem11.7%
Problem with the payoff process at the end of the loan11.7%
Repossession11.7%
Struggling to pay your bill11.7%
Written notification about debt11.7%

How the company responded

Company responseComplaintsShare
Closed with explanation5289.7%
Closed with monetary relief46.9%
Closed with non-monetary relief23.4%

States

StateComplaintsShare
Indiana1729.3%
Ohio1525.9%
Illinois1017.2%
Kentucky610.3%
Texas23.4%
Georgia11.7%
Kansas11.7%
Maryland11.7%
Michigan11.7%
Missouri11.7%
Wisconsin11.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 12, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 13, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
July 12, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
July 3, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
June 23, 2026Credit reporting or other personal consumer reportsProblem with fraud alerts or security freezesClosed with non-monetary reliefconsumerfinance.gov
May 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 13, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
April 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
April 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 8, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
April 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 21, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with non-monetary reliefconsumerfinance.gov
March 12, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 4, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 3, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
February 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
February 2, 2026Checking or savings accountProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
January 20, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
January 17, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
January 5, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
January 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2025MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
October 14, 2025Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 23, 2025MortgageProblem with fraud alerts or security freezesClosed with explanationconsumerfinance.gov
September 8, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 16, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 1, 2025Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
June 28, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
June 12, 2025Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
May 22, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 24, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 24, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 7, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
March 26, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 26, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
January 16, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
January 10, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
December 31, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 31, 2024Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.