Data / Consumer complaints / First Financial Bancorp
First Financial Bancorp: 58 CFPB consumer complaints in the last 3 years
First Financial Bancorp drew 58 consumer complaints in the CFPB database in the three years to November 6, 2026, and 152 since 2018. The largest group, 28, was about checking or savings account, and the most common issue was “Managing an account” with 16. The company responded on time to 98.3% of the complaints, and 10.3% closed with monetary or other relief. The CFPB records the company as FIRST FINANCIAL BANCORP.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 58Complaints, last 3 years
- 152Complaints, all years
- 98.3%Responded on time
- 10.3%Closed with relief
- 8Products
- Oct 12, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 32 |
| 2025 | 16 |
| 2024 | 10 |
| 2023 | 13 |
| 2022 | 13 |
| 2021 | 25 |
| 2020 | 23 |
| 2019 | 18 |
| 2018 | 2 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 28 | 48.3% |
| Credit reporting or other personal consumer reports | 13 | 22.4% |
| Credit card | 3 | 5.2% |
| Debt collection | 3 | 5.2% |
| Money transfer, virtual currency, or money service | 3 | 5.2% |
| Mortgage | 3 | 5.2% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 5.2% |
| Vehicle loan or lease | 2 | 3.4% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 16 | 27.6% |
| Incorrect information on your report | 7 | 12.1% |
| Problem with a company's investigation into an existing problem | 7 | 12.1% |
| Problem with a lender or other company charging your account | 6 | 10.3% |
| Charged fees or interest you didn't expect | 2 | 3.4% |
| Closing an account | 2 | 3.4% |
| Problem caused by your funds being low | 2 | 3.4% |
| Problem with a purchase shown on your statement | 2 | 3.4% |
| Problem with fraud alerts or security freezes | 2 | 3.4% |
| Trouble during payment process | 2 | 3.4% |
| Attempts to collect debt not owed | 1 | 1.7% |
| False statements or representation | 1 | 1.7% |
| Fraud or scam | 1 | 1.7% |
| Managing the loan or lease | 1 | 1.7% |
| Money was not available when promised | 1 | 1.7% |
| Other transaction problem | 1 | 1.7% |
| Problem with the payoff process at the end of the loan | 1 | 1.7% |
| Repossession | 1 | 1.7% |
| Struggling to pay your bill | 1 | 1.7% |
| Written notification about debt | 1 | 1.7% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 52 | 89.7% |
| Closed with monetary relief | 4 | 6.9% |
| Closed with non-monetary relief | 2 | 3.4% |
States
| State | Complaints | Share |
|---|---|---|
| Indiana | 17 | 29.3% |
| Ohio | 15 | 25.9% |
| Illinois | 10 | 17.2% |
| Kentucky | 6 | 10.3% |
| Texas | 2 | 3.4% |
| Georgia | 1 | 1.7% |
| Kansas | 1 | 1.7% |
| Maryland | 1 | 1.7% |
| Michigan | 1 | 1.7% |
| Missouri | 1 | 1.7% |
| Wisconsin | 1 | 1.7% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| July 12, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| July 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with monetary relief | consumerfinance.gov |
| June 23, 2026 | Credit reporting or other personal consumer reports | Problem with fraud alerts or security freezes | Closed with non-monetary relief | consumerfinance.gov |
| May 28, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 26, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| April 28, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| April 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 8, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| April 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 30, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 30, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| March 21, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with non-monetary relief | consumerfinance.gov |
| March 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 4, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 3, 2026 | Credit card | Struggling to pay your bill | Closed with explanation | consumerfinance.gov |
| February 18, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 9, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| February 2, 2026 | Checking or savings account | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| January 20, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| January 17, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| January 5, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| January 5, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| October 14, 2025 | Mortgage | Trouble during payment process | Closed with monetary relief | consumerfinance.gov |
| October 14, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| September 23, 2025 | Mortgage | Problem with fraud alerts or security freezes | Closed with explanation | consumerfinance.gov |
| September 8, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 16, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| July 1, 2025 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| June 28, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| June 12, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| May 22, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 24, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 24, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 7, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| March 26, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 26, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 16, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| January 10, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 31, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 31, 2024 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Credit card complaints
- Every company with Debt collection complaints
- Consumer complaints in Indiana
- Consumer complaints in Ohio
- Consumer complaints in Illinois
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.