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Data / Consumer complaints / Eastern Bankshares Inc

Eastern Bankshares Inc: 80 CFPB consumer complaints in the last 3 years

Eastern Bankshares Inc drew 80 consumer complaints in the CFPB database in the three years to November 6, 2026, and 142 since 2018. The largest group, 46, was about checking or savings account, and the most common issue was “Managing an account” with 27. The company responded on time to 100.0% of the complaints, and 18.8% closed with monetary or other relief. The CFPB records the company as EASTERN BANKSHARES INC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Massachusetts
  • 80Complaints, last 3 years
  • 142Complaints, all years
  • 100.0%Responded on time
  • 18.8%Closed with relief
  • 5Products
  • Oct 20, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 635
202524
202420
202313
202218
202113
20206
201910
20183

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account4657.5%
Mortgage1822.5%
Credit reporting or other personal consumer reports1316.2%
Money transfer, virtual currency, or money service22.5%
Debt collection11.2%

Issues

IssueComplaintsShare
Managing an account2733.8%
Incorrect information on your report911.2%
Closing an account810%
Trouble during payment process78.8%
Opening an account56.2%
Struggling to pay mortgage56.2%
Closing on a mortgage45%
Problem with a company's investigation into an existing problem45%
Problem caused by your funds being low33.8%
Problem with a lender or other company charging your account33.8%
Attempts to collect debt not owed11.2%
Credit monitoring or identity theft protection services11.2%
Fraud or scam11.2%
Improper use of your report11.2%
Incorrect exchange rate11.2%

How the company responded

Company responseComplaintsShare
Closed with explanation6277.5%
Closed with monetary relief1417.5%
In progress33.8%
Closed with non-monetary relief11.2%

States

StateComplaintsShare
Massachusetts6581.2%
New Hampshire67.5%
Connecticut22.5%
Maine22.5%
Maryland11.2%
New York11.2%
Pennsylvania11.2%
Virginia11.2%
Vermont11.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 20, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 14, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 24, 2026MortgageProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
September 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 1, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 30, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
July 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 24, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 17, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
June 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 20, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 12, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
May 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 20, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
April 16, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
April 9, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
April 2, 2026MortgageProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
March 26, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 4, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 10, 2026Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
January 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
December 31, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 24, 2025Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
November 11, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 27, 2025Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
September 20, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 3, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 26, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
July 25, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 15, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
July 14, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 11, 2025Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
July 7, 2025Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
June 30, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 30, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.