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Data / Nursing homes / North Carolina / Vero Health & Rehab of Sylva

Vero Health & Rehab of Sylva, Sylva, NC: 1 star rating, fined $359,818 across 4 fines and had 2 payment denials

Vero Health & Rehab of Sylva in Sylva, NC is owned by 1 individual whom CMS lists (names not shown), is rated 1 of 5 stars by Medicare, and was fined $359,818 across 4 fines and had 2 payment denials in the three years to October 1, 2026. CMS lists 50 health citations from inspections in that time, the latest survey on August 14, 2025, and 13 of them found actual harm or immediate jeopardy.

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Watch this facility's inspections and finesGet every facility this owner runsGet nursing homes in North Carolina
Address
417 Cloverdale Road, Sylva, NC 28779
Overall rating
1 of 5 stars
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measure rating
3 of 5
Certified beds
106
Residents per day
89 on average
Ownership type
For profit, limited liability company
Legal business name
Sylva Operations LLC
Chain
Regional Health Properties, 5 facilities
Special focus
Special focus candidate
Fines
$359,818 across 4 fines, three years to October 1, 2026
Payment denials
2
Health citations
50, of which 13 with actual harm or immediate jeopardy
Latest survey
August 14, 2025
CMS Certification Number
345302
On Care Compare
Medicare Care Compare

Fines and payment denials

Every fine and payment denial CMS lists for this facility in the three years, newest first.

DateTypeFine amountDenial startsDenial daysSource
May 22, 2024Fine$325,563Not listeddata.cms.gov
May 22, 2024Payment denialNot listedJune 14, 202467data.cms.gov
October 18, 2023Fine$16,289Not listeddata.cms.gov
October 18, 2023Fine$10,065Not listeddata.cms.gov
October 18, 2023Fine$7,901Not listeddata.cms.gov
October 18, 2023Payment denialNot listedJanuary 4, 20241data.cms.gov

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
August 14, 2025F887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2025data.cms.gov
August 14, 2025F883Develop and implement policies and procedures for flu and pneumonia vaccinations.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2025data.cms.gov
August 14, 2025F851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.F: widespread, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2025data.cms.gov
August 14, 2025F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2025data.cms.gov
August 14, 2025F577Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.C: widespread, minimal harm potentialCorrectedSeptember 4, 2025data.cms.gov
August 14, 2025F570Assure the security of all personal funds of residents deposited with the facility.C: widespread, minimal harm potentialCorrectedSeptember 4, 2025data.cms.gov
August 14, 2025F558Reasonably accommodate the needs and preferences of each resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2025data.cms.gov
July 30, 2024F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.K: pattern, immediate jeopardyCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.G: isolated, actual harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F883Develop and implement policies and procedures for flu and pneumonia vaccinations.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F880Provide and implement an infection prevention and control program.F: widespread, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F695Provide safe and appropriate respiratory care for a resident when needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.F: widespread, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.C: widespread, minimal harm potentialPlan of correctionAugust 20, 2024data.cms.gov
July 30, 2024F561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F558Reasonably accommodate the needs and preferences of each resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
July 30, 2024F553Allow resident to participate in the development and implementation of his or her person-centered plan of care.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
May 22, 2024F760Ensure that residents are free from significant medication errors.G: isolated, actual harmCorrectedJuly 30, 2024data.cms.gov
May 22, 2024F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.G: isolated, actual harmCorrectedJuly 30, 2024data.cms.gov
May 22, 2024F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.J: isolated, immediate jeopardyCorrectedAugust 20, 2024data.cms.gov
May 22, 2024F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J: isolated, immediate jeopardyCorrectedAugust 20, 2024data.cms.gov
May 22, 2024F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.J: isolated, immediate jeopardyCorrectedJuly 30, 2024data.cms.gov
May 22, 2024F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.J: isolated, immediate jeopardyCorrectedJuly 30, 2024data.cms.gov
May 22, 2024F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.J: isolated, immediate jeopardyCorrectedJuly 30, 2024data.cms.gov
May 22, 2024F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 30, 2024data.cms.gov
May 22, 2024F841Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 30, 2024data.cms.gov
May 22, 2024F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.E: pattern, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
May 22, 2024F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.F: widespread, no actual harm, potential for more than minimal harmCorrectedAugust 20, 2024data.cms.gov
May 22, 2024F563Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 30, 2024data.cms.gov
November 30, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G: isolated, actual harmCorrectedDecember 7, 2023data.cms.gov
November 30, 2023F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 7, 2023data.cms.gov
November 30, 2023F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 7, 2023data.cms.gov
November 30, 2023F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 7, 2023data.cms.gov
November 30, 2023F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 7, 2023data.cms.gov
November 21, 2023F697Provide safe, appropriate pain management for a resident who requires such services.G: isolated, actual harmCorrectedNovember 30, 2023data.cms.gov
November 21, 2023F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J: isolated, immediate jeopardyCorrectedDecember 7, 2023data.cms.gov
October 18, 2023F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.G: isolated, actual harmCorrectedDecember 7, 2023data.cms.gov
October 18, 2023F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 7, 2023data.cms.gov
October 18, 2023F867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 7, 2023data.cms.gov
October 18, 2023F760Ensure that residents are free from significant medication errors.D: isolated, no actual harm, potential for more than minimal harmCorrectedNovember 30, 2023data.cms.gov
October 18, 2023F759Ensure medication error rates are not 5 percent or greater.E: pattern, no actual harm, potential for more than minimal harmCorrectedNovember 30, 2023data.cms.gov
October 18, 2023F640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.B: pattern, minimal harm potentialPlan of correctionNovember 11, 2023data.cms.gov
October 18, 2023F636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.D: isolated, no actual harm, potential for more than minimal harmCorrectedNovember 30, 2023data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 8 individual or personal trusts (1 owners, 1 managers, 3 officers, directors or trustees, 3 other disclosable parties). Their names are not shown on this page.

OrganizationRoleShareSinceSource
Regional Health Properties IncAdditional disclosable partyNot listedJanuary 17, 2025data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.