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Regency Care Center, Norwalk, IA: 1 star rating, fined $109,892 across 2 fines

Regency Care Center in Norwalk, IA is owned by HOLDCO, Ia 5, LLC, is rated 1 of 5 stars by Medicare, and was fined $109,892 across 2 fines in the three years to October 1, 2026. CMS lists 39 health citations from inspections in that time, the latest survey on May 12, 2026, and 3 of them found actual harm or immediate jeopardy.

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Watch this facility's inspections and finesGet every facility this owner runsGet nursing homes in Iowa
Address
815 High Road, Norwalk, IA 50211
Overall rating
1 of 5 stars
Health inspection rating
1 of 5
Staffing rating
1 of 5
Quality measure rating
3 of 5
Certified beds
101
Residents per day
63 on average
Ownership type
For profit, corporation
Legal business name
OPCO High Road Norwalk Ia LLC
Chain
Campbell Street Services, 25 facilities
Abuse icon
CMS shows an abuse icon on Care Compare
Fines
$109,892 across 2 fines, three years to October 1, 2026
Payment denials
0
Health citations
39, of which 3 with actual harm or immediate jeopardy
Latest survey
May 12, 2026
CMS Certification Number
165399
On Care Compare
Medicare Care Compare

Fines and payment denials

Every fine and payment denial CMS lists for this facility in the three years, newest first.

DateTypeFine amountDenial startsDenial daysSource
May 12, 2026Fine$31,395Not listeddata.cms.gov
August 20, 2025Fine$78,497Not listeddata.cms.gov

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
May 12, 2026F697Provide safe, appropriate pain management for a resident who requires such services.G: isolated, actual harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.G: isolated, actual harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F745Provide medically-related social services to help each resident achieve the highest possible quality of life.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.E: pattern, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F698Provide safe, appropriate dialysis care/services for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F695Provide safe and appropriate respiratory care for a resident when needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F641Ensure each resident receives an accurate assessment.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
May 12, 2026F554Allow residents to self-administer drugs if determined clinically appropriate.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 4, 2026data.cms.gov
December 30, 2025F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D: isolated, no actual harm, potential for more than minimal harmCorrectedJanuary 7, 2026data.cms.gov
December 30, 2025F641Ensure each resident receives an accurate assessment.D: isolated, no actual harm, potential for more than minimal harmCorrectedJanuary 7, 2026data.cms.gov
August 20, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J: isolated, immediate jeopardyCorrectedAugust 28, 2025data.cms.gov
August 20, 2025F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 29, 2025data.cms.gov
August 20, 2025F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.E: pattern, no actual harm, potential for more than minimal harmCorrectedAugust 29, 2025data.cms.gov
August 20, 2025F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 29, 2025data.cms.gov
August 20, 2025F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 29, 2025data.cms.gov
August 20, 2025F641Ensure each resident receives an accurate assessment.E: pattern, no actual harm, potential for more than minimal harmCorrectedAugust 29, 2025data.cms.gov
April 16, 2025F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedApril 29, 2025data.cms.gov
April 16, 2025F759Ensure medication error rates are not 5 percent or greater.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 29, 2025data.cms.gov
April 16, 2025F695Provide safe and appropriate respiratory care for a resident when needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 29, 2025data.cms.gov
April 16, 2025F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 29, 2025data.cms.gov
December 17, 2024F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D: isolated, no actual harm, potential for more than minimal harmCorrectedJanuary 7, 2025data.cms.gov
December 17, 2024F677Provide care and assistance to perform activities of daily living for any resident who is unable.E: pattern, no actual harm, potential for more than minimal harmCorrectedJanuary 7, 2025data.cms.gov
December 17, 2024F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 24, 2024data.cms.gov
June 27, 2024F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 9, 2024data.cms.gov
June 27, 2024F759Ensure medication error rates are not 5 percent or greater.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 9, 2024data.cms.gov
June 27, 2024F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 9, 2024data.cms.gov
November 9, 2023F880Provide and implement an infection prevention and control program.E: pattern, no actual harm, potential for more than minimal harmCorrectedNovember 28, 2023data.cms.gov
November 9, 2023F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D: isolated, no actual harm, potential for more than minimal harmCorrectedNovember 28, 2023data.cms.gov
November 9, 2023F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.E: pattern, no actual harm, potential for more than minimal harmCorrectedNovember 28, 2023data.cms.gov
November 9, 2023F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D: isolated, no actual harm, potential for more than minimal harmCorrectedNovember 28, 2023data.cms.gov
November 9, 2023F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedNovember 28, 2023data.cms.gov
October 11, 2023F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.D: isolated, no actual harm, potential for more than minimal harmCorrectedOctober 20, 2023data.cms.gov
October 11, 2023F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedOctober 20, 2023data.cms.gov
October 11, 2023F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.D: isolated, no actual harm, potential for more than minimal harmCorrectedOctober 20, 2023data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 12 individual or personal trusts (1 owners, 6 managers, 5 other disclosable parties). Their names are not shown on this page.

OrganizationRoleShareSinceSource
HOLDCO, Ia 5, LLCDirect ownerNot listedNovember 3, 2025data.cms.gov
Birchwood Healthcare Partners LLCIndirect ownerNot listedNovember 3, 2025data.cms.gov
Birchwood Healthcare Partners LLCOperational or managerial controlNot listedNovember 3, 2025data.cms.gov
Campbell Street Services LLCOperational or managerial controlNot listedNovember 3, 2025data.cms.gov
HOLDCO, Ia 5, LLCOperational or managerial controlNot listedNovember 3, 2025data.cms.gov
Campbell Street Services LLCAdditional disclosable partyNot listedNovember 5, 2025data.cms.gov
Cyclone HOLDCO LLCAdditional disclosable partyNot listedNovember 3, 2025data.cms.gov
HOLDCO, Ia 5, LLCAdditional disclosable partyNot listedJanuary 29, 2026data.cms.gov
Norwalk Property, LLCAdditional disclosable partyNot listedNovember 3, 2025data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.