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Data / Nursing homes / Massachusetts / Mission Care at Holyoke

Mission Care at Holyoke, Holyoke, MA: 1 star rating, fined $27,343 across 2 fines

Mission Care at Holyoke in Holyoke, MA is owned by Active Investments LLC, Commonwealth Capital Investors LLC and 2 more, is rated 1 of 5 stars by Medicare, and was fined $27,343 across 2 fines in the three years to October 1, 2026. CMS lists 26 health citations from inspections in that time, the latest survey on July 28, 2026, and 3 of them found actual harm or immediate jeopardy.

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Watch this facility's inspections and finesGet every facility this owner runsGet nursing homes in Massachusetts
Address
35 Holy Family Road, Holyoke, MA 01040
Overall rating
1 of 5 stars
Health inspection rating
1 of 5
Staffing rating
3 of 5
Quality measure rating
4 of 5
Certified beds
125
Residents per day
122 on average
Ownership type
For profit, limited liability company
Legal business name
Holyoke Care Center LLC
Chain
Icare Health Network, 12 facilities
Abuse icon
CMS shows an abuse icon on Care Compare
Fines
$27,343 across 2 fines, three years to October 1, 2026
Payment denials
0
Health citations
26, of which 3 with actual harm or immediate jeopardy
Latest survey
July 28, 2026
CMS Certification Number
225480
On Care Compare
Medicare Care Compare

Fines and payment denials

Every fine and payment denial CMS lists for this facility in the three years, newest first.

DateTypeFine amountDenial startsDenial daysSource
November 25, 2025Fine$10,358Not listeddata.cms.gov
April 1, 2025Fine$16,985Not listeddata.cms.gov

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
July 28, 2026F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 6, 2026data.cms.gov
June 23, 2026F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceJune 3, 2026data.cms.gov
December 3, 2025F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceNovember 18, 2025data.cms.gov
December 3, 2025F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceNovember 18, 2025data.cms.gov
November 25, 2025F603Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).G: isolated, actual harmCorrectedDecember 15, 2025data.cms.gov
November 25, 2025F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 15, 2025data.cms.gov
November 25, 2025F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 15, 2025data.cms.gov
June 10, 2025F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F790Provide routine and 24-hour emergency dental care for each resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F692Provide enough food/fluids to maintain a resident's health.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F646Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F551Give the resident's representative the ability to exercise the resident's rights.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
June 10, 2025F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 25, 2025data.cms.gov
April 1, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J: isolated, immediate jeopardyPast noncomplianceMarch 17, 2025data.cms.gov
April 1, 2025F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.J: isolated, immediate jeopardyPast noncomplianceMarch 17, 2025data.cms.gov
January 2, 2025F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.D: isolated, no actual harm, potential for more than minimal harmCorrectedJanuary 24, 2025data.cms.gov
April 2, 2024F926Have policies on smoking.D: isolated, no actual harm, potential for more than minimal harmCorrectedMay 17, 2024data.cms.gov
April 2, 2024F880Provide and implement an infection prevention and control program.E: pattern, no actual harm, potential for more than minimal harmCorrectedMay 17, 2024data.cms.gov
April 2, 2024F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedMay 17, 2024data.cms.gov
April 2, 2024F760Ensure that residents are free from significant medication errors.D: isolated, no actual harm, potential for more than minimal harmCorrectedMay 17, 2024data.cms.gov
April 2, 2024F698Provide safe, appropriate dialysis care/services for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedMay 17, 2024data.cms.gov
April 2, 2024F695Provide safe and appropriate respiratory care for a resident when needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedMay 17, 2024data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 4 individual or personal trusts (2 owners, 1 managers, 1 officers, directors or trustees). Their names are not shown on this page.

OrganizationRoleShareSinceSource
Active Investments LLCIndirect ownerNot listedFebruary 2, 2021data.cms.gov
Commonwealth Capital Investors LLCIndirect ownerNot listedFebruary 2, 2021data.cms.gov
Preston Capital Investors IncIndirect ownerNot listedFebruary 2, 2021data.cms.gov
Vantage Capital Investors LLCIndirect ownerNot listedFebruary 2, 2021data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.