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Hermitage Healthcare (the), Worcester, MA: 2 star rating, no fines

Hermitage Healthcare (the) in Worcester, MA is owned by Next Step Healthcare LLC, is rated 2 of 5 stars by Medicare, and had no fines in the three years to October 1, 2026. CMS lists 16 health citations from inspections in that time, the latest survey on August 20, 2025, and none of them found actual harm or immediate jeopardy.

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Address
383 Mill Street, Worcester, MA 01602
Overall rating
2 of 5 stars
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measure rating
1 of 5
Certified beds
101
Residents per day
88 on average
Ownership type
For profit, corporation
Legal business name
383 Mill Street Operator LLC
Chain
Next Step Healthcare, 14 facilities
Fines
$0 across 0 fines, three years to October 1, 2026
Payment denials
0
Health citations
16, of which 0 with actual harm or immediate jeopardy
Latest survey
August 20, 2025
CMS Certification Number
225009
On Care Compare
Medicare Care Compare

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
August 20, 2025F942Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F835Administer the facility in a manner that enables it to use its resources effectively and efficiently.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F759Ensure medication error rates are not 5 percent or greater.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F685Assist a resident in gaining access to vision and hearing services.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F658Ensure services provided by the nursing facility meet professional standards of quality.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F641Ensure each resident receives an accurate assessment.B: pattern, minimal harm potentialNo revisit neededSeptember 22, 2025data.cms.gov
August 20, 2025F628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.B: pattern, minimal harm potentialCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F558Reasonably accommodate the needs and preferences of each resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
August 20, 2025F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2025data.cms.gov
June 4, 2024F744Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2024data.cms.gov
June 4, 2024F699Provide care or services that was trauma informed and/or culturally competent.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2024data.cms.gov
June 4, 2024F658Ensure services provided by the nursing facility meet professional standards of quality.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2024data.cms.gov
June 4, 2024F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2024data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 7 individual or personal trusts (1 owners, 2 managers, 2 officers, directors or trustees, 2 other disclosable parties). Their names are not shown on this page.

OrganizationRoleShareSinceSource
Next Step Healthcare LLCDirect ownerNot listedSeptember 1, 2017data.cms.gov
Next Step Healthcare LLCOperational or managerial controlNot listedSeptember 1, 2017data.cms.gov
Next Step Healthcare LLCAdditional disclosable partyNot listedOctober 29, 2025data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.