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Data / Nursing homes / Ohio / Continuing Healthcare at Willow Haven

Continuing Healthcare at Willow Haven, Zanesville, OH: 2 star rating, no fines

Continuing Healthcare at Willow Haven in Zanesville, OH is owned by CHM Oh West OPCO HOLDCO LLC, is rated 2 of 5 stars by Medicare, and had no fines in the three years to October 1, 2026. CMS lists 56 health citations from inspections in that time, the latest survey on June 10, 2026, and 1 of them found actual harm or immediate jeopardy.

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Watch this facility's inspections and finesGet every facility this owner runsGet nursing homes in Ohio
Address
1020 Taylor Street, Zanesville, OH 43701
Overall rating
2 of 5 stars
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measure rating
5 of 5
Certified beds
81
Residents per day
70 on average
Ownership type
For profit, corporation
Legal business name
Continuing Healthcare Willow Haven LLC
Chain
Certus Healthcare, 14 facilities
Fines
$0 across 0 fines, three years to October 1, 2026
Payment denials
0
Health citations
56, of which 1 with actual harm or immediate jeopardy
Latest survey
June 10, 2026
CMS Certification Number
366244
On Care Compare
Medicare Care Compare

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
June 10, 2026F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2026data.cms.gov
June 10, 2026F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2026data.cms.gov
April 6, 2026F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 27, 2026data.cms.gov
April 6, 2026F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedApril 27, 2026data.cms.gov
April 6, 2026F805Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 27, 2026data.cms.gov
April 6, 2026F760Ensure that residents are free from significant medication errors.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 27, 2026data.cms.gov
April 6, 2026F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 27, 2026data.cms.gov
April 6, 2026F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 27, 2026data.cms.gov
December 30, 2025F921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.E: pattern, no actual harm, potential for more than minimal harmCorrectedJanuary 23, 2026data.cms.gov
December 30, 2025F610Respond appropriately to all alleged violations.D: isolated, no actual harm, potential for more than minimal harmCorrectedJanuary 23, 2026data.cms.gov
December 4, 2025F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 22, 2025data.cms.gov
August 21, 2025F908Keep all essential equipment working safely.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F881Implement a program that monitors antibiotic use.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F880Provide and implement an infection prevention and control program.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.F: widespread, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F770Provide timely, quality laboratory services/tests to meet the needs of residents.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F757Ensure each resident’s drug regimen must be free from unnecessary drugs.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.F: widespread, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.F: widespread, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F698Provide safe, appropriate dialysis care/services for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F695Provide safe and appropriate respiratory care for a resident when needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F677Provide care and assistance to perform activities of daily living for any resident who is unable.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F641Ensure each resident receives an accurate assessment.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F637Assess the resident when there is a significant change in conditionD: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
August 21, 2025F570Assure the security of all personal funds of residents deposited with the facility.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 24, 2025data.cms.gov
March 14, 2025F576Ensure residents have reasonable access to and privacy in their use of communication methods.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 25, 2025data.cms.gov
January 29, 2025F622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.D: isolated, no actual harm, potential for more than minimal harmCorrectedFebruary 18, 2025data.cms.gov
January 29, 2025F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.D: isolated, no actual harm, potential for more than minimal harmCorrectedFebruary 18, 2025data.cms.gov
December 17, 2024F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceNovember 18, 2024data.cms.gov
December 7, 2024F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.D: isolated, no actual harm, potential for more than minimal harmCorrectedJanuary 3, 2025data.cms.gov
August 8, 2024F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.G: isolated, actual harmCorrectedAugust 30, 2024data.cms.gov
June 24, 2024F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 12, 2024data.cms.gov
June 24, 2024F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 12, 2024data.cms.gov
March 28, 2024F921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F791Provide or obtain dental services for each resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F757Ensure each resident’s drug regimen must be free from unnecessary drugs.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F698Provide safe, appropriate dialysis care/services for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F685Assist a resident in gaining access to vision and hearing services.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
March 28, 2024F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 11, 2024data.cms.gov
November 15, 2023F572Give residents a notice of rights, rules, services and charges.D: isolated, no actual harm, potential for more than minimal harmCorrectedNovember 17, 2023data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 3 individual or personal trusts (1 managers, 2 officers, directors or trustees). Their names are not shown on this page.

OrganizationRoleShareSinceSource
CHM Oh West OPCO HOLDCO LLCDirect owner100%December 28, 2021data.cms.gov
Ohio Care SKLD LLCIndirect owner50%December 28, 2021data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.