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Data / Nursing homes / West Virginia / Complete Care at Oak Ridge LLC

Complete Care at Oak Ridge LLC, Charleston, WV: 4 star rating, fined $16,039 across 1 fine

Complete Care at Oak Ridge LLC in Charleston, WV is owned by PC WV Opcos LLC, is rated 4 of 5 stars by Medicare, and was fined $16,039 across 1 fine in the three years to October 1, 2026. CMS lists 41 health citations from inspections in that time, the latest survey on August 26, 2026, and 1 of them found actual harm or immediate jeopardy.

SpecStream is the live web data engine for teams and agents. It reads the CMS nursing home files every month, and this page is that reading, joined on the CMS Certification Number. Ask for the nursing homes you track by state, owner or rating and new inspection citations and fines arrive in your sheet, CRM, Slack or agent as CMS publishes them.

Watch this facility's inspections and finesGet every facility this owner runsGet nursing homes in West Virginia
Address
1000 Association Drive, Charleston, WV 25311
Overall rating
4 of 5 stars
Health inspection rating
4 of 5
Staffing rating
2 of 5
Quality measure rating
4 of 5
Certified beds
74
Residents per day
72 on average
Ownership type
For profit, corporation
Legal business name
Complete Care at Oak Ridge LLC
Chain
Complete Care, 85 facilities
Fines
$16,039 across 1 fine, three years to October 1, 2026
Payment denials
0
Health citations
41, of which 1 with actual harm or immediate jeopardy
Latest survey
August 26, 2026
CMS Certification Number
515174
On Care Compare
Medicare Care Compare

Fines and payment denials

Every fine and payment denial CMS lists for this facility in the three years, newest first.

DateTypeFine amountDenial startsDenial daysSource
July 25, 2024Fine$16,039Not listeddata.cms.gov

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
August 26, 2026F880Provide and implement an infection prevention and control program.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
August 26, 2026F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
August 26, 2026F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
August 26, 2026F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
August 26, 2026F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
August 26, 2026F644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
August 26, 2026F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
August 26, 2026F583Keep residents' personal and medical records private and confidential.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 22, 2026data.cms.gov
June 5, 2025F921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F807Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.C: widespread, minimal harm potentialCorrectedJune 21, 2025data.cms.gov
June 5, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.E: pattern, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
June 5, 2025F557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.E: pattern, no actual harm, potential for more than minimal harmCorrectedJune 21, 2025data.cms.gov
July 25, 2024F692Provide enough food/fluids to maintain a resident's health.G: isolated, actual harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F880Provide and implement an infection prevention and control program.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.F: widespread, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F745Provide medically-related social services to help each resident achieve the highest possible quality of life.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F732Post nurse staffing information every day.C: widespread, minimal harm potentialCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F552Ensure that residents are fully informed and understand their health status, care and treatments.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov
July 25, 2024F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.E: pattern, no actual harm, potential for more than minimal harmCorrectedSeptember 4, 2024data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 15 individual or personal trusts (1 owners, 6 managers, 2 officers, directors or trustees, 6 other disclosable parties). Their names are not shown on this page.

OrganizationRoleShareSinceSource
PC WV Opcos LLCDirect owner100%June 1, 2021data.cms.gov
PC Wta OPCO HOLDCO LLCIndirect ownerNot listedMay 1, 2021data.cms.gov
SMS 2021 TrustIndirect ownerNot listedJune 1, 2021data.cms.gov
Welltower IncSecurity interestNot listedJuly 30, 2021data.cms.gov
Aurora Guardian HOLDCO II Co-Borrower, LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
Aurora Guardian HOLDCO II Mezz Borrower, LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
Aurora Guardian HOLDCO II, LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
Aurora Guardian II Realty, LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
Aurora Guardian Partners II LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
J & R Family Investments, LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
L Friedman Family Holdings LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
Oak Ridge Realty, LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
PC Wta Acquisition LLCAdditional disclosable partyNot listedJune 1, 2021data.cms.gov
PC Wta Multi-State LLCAdditional disclosable partyNot listedJune 1, 2021data.cms.gov
Peace Capital Holdings LLCAdditional disclosable partyNot listedJune 1, 2021data.cms.gov
R&J Family Investments LLCAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov
SMS 2021 TrustAdditional disclosable partyNot listedJune 1, 2021data.cms.gov
Welltower IncAdditional disclosable partyNot listedJuly 30, 2021data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.