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Complete Care at Hagerstown, Hagerstown, MD: 2 star rating, fined $43,352 across 2 fines

Complete Care at Hagerstown in Hagerstown, MD is owned by PC Md5 OPCO HOLDCO LLC, is rated 2 of 5 stars by Medicare, and was fined $43,352 across 2 fines in the three years to October 1, 2026. CMS lists 79 health citations from inspections in that time, the latest survey on July 14, 2026, and 3 of them found actual harm or immediate jeopardy.

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Watch this facility's inspections and finesGet every facility this owner runsGet nursing homes in Maryland
Address
14014 Marsh Pike, Hagerstown, MD 21742
Overall rating
2 of 5 stars
Health inspection rating
1 of 5
Staffing rating
3 of 5
Quality measure rating
5 of 5
Certified beds
60
Residents per day
82 on average
Ownership type
For profit, limited liability company
Legal business name
Complete Care at Hagerstown LLC
Chain
Complete Care, 85 facilities
Fines
$43,352 across 2 fines, three years to October 1, 2026
Payment denials
0
Health citations
79, of which 3 with actual harm or immediate jeopardy
Latest survey
July 14, 2026
CMS Certification Number
215365
On Care Compare
Medicare Care Compare

Fines and payment denials

Every fine and payment denial CMS lists for this facility in the three years, newest first.

DateTypeFine amountDenial startsDenial daysSource
January 29, 2026Fine$14,082Not listeddata.cms.gov
January 9, 2025Fine$29,270Not listeddata.cms.gov

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
July 14, 2026F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F791Provide or obtain dental services for each resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F775Keep complete, dated laboratory records in the resident's record.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F757Ensure each resident’s drug regimen must be free from unnecessary drugs.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F698Provide safe, appropriate dialysis care/services for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F685Assist a resident in gaining access to vision and hearing services.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F679Provide activities to meet all resident's needs.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F658Ensure services provided by the nursing facility meet professional standards of quality.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F641Ensure each resident receives an accurate assessment.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F610Respond appropriately to all alleged violations.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
July 14, 2026F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.D: isolated, no actual harm, potential for more than minimal harmCorrectedAugust 28, 2026data.cms.gov
April 2, 2026F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 28, 2026data.cms.gov
April 2, 2026F684Provide appropriate treatment and care according to orders, resident’s preferences and goals.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 28, 2026data.cms.gov
April 2, 2026F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.D: isolated, no actual harm, potential for more than minimal harmCorrectedApril 28, 2026data.cms.gov
January 29, 2026F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.J: isolated, immediate jeopardyCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.F: widespread, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F940Develop, implement, and/or maintain an effective training program for all new and existing staff members.F: widespread, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F868Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyD: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F840Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.F: widespread, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F835Administer the facility in a manner that enables it to use its resources effectively and efficiently.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F757Ensure each resident’s drug regimen must be free from unnecessary drugs.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F730Observe each nurse aide's job performance and give regular training.F: widespread, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F658Ensure services provided by the nursing facility meet professional standards of quality.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F610Respond appropriately to all alleged violations.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.E: pattern, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
January 29, 2026F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.D: isolated, no actual harm, potential for more than minimal harmCorrectedMarch 30, 2026data.cms.gov
October 21, 2025F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 3, 2025data.cms.gov
October 21, 2025F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 3, 2025data.cms.gov
October 21, 2025F610Respond appropriately to all alleged violations.D: isolated, no actual harm, potential for more than minimal harmCorrectedDecember 3, 2025data.cms.gov
May 14, 2025F908Keep all essential equipment working safely.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.F: widespread, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F791Provide or obtain dental services for each resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F757Ensure each resident’s drug regimen must be free from unnecessary drugs.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F730Observe each nurse aide's job performance and give regular training.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F699Provide care or services that was trauma informed and/or culturally competent.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F697Provide safe, appropriate pain management for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F685Assist a resident in gaining access to vision and hearing services.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F679Provide activities to meet all resident's needs.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F677Provide care and assistance to perform activities of daily living for any resident who is unable.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F645PASARR screening for Mental disorders or Intellectual DisabilitiesD: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F641Ensure each resident receives an accurate assessment.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
May 14, 2025F577Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.D: isolated, no actual harm, potential for more than minimal harmCorrectedJune 27, 2025data.cms.gov
January 9, 2025F689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.G: isolated, actual harmCorrectedFebruary 25, 2025data.cms.gov
January 9, 2025F686Provide appropriate pressure ulcer care and prevent new ulcers from developing.G: isolated, actual harmCorrectedFebruary 25, 2025data.cms.gov
January 9, 2025F697Provide safe, appropriate pain management for a resident who requires such services.D: isolated, no actual harm, potential for more than minimal harmCorrectedFebruary 25, 2025data.cms.gov
January 9, 2025F656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.D: isolated, no actual harm, potential for more than minimal harmCorrectedFebruary 25, 2025data.cms.gov
January 9, 2025F610Respond appropriately to all alleged violations.D: isolated, no actual harm, potential for more than minimal harmCorrectedFebruary 25, 2025data.cms.gov
January 9, 2025F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.E: pattern, no actual harm, potential for more than minimal harmCorrectedFebruary 25, 2025data.cms.gov
January 9, 2025F550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.D: isolated, no actual harm, potential for more than minimal harmCorrectedFebruary 25, 2025data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 21 individual or personal trusts (3 owners, 7 managers, 3 officers, directors or trustees, 8 other disclosable parties). Their names are not shown on this page.

OrganizationRoleShareSinceSource
PC Md5 OPCO HOLDCO LLCDirect owner100%February 1, 2023data.cms.gov
Des Capital LLCIndirect ownerNot listedFebruary 1, 2023data.cms.gov
JRK Investments LLCIndirect ownerNot listedFebruary 1, 2023data.cms.gov
PC Md5 Topco LLCIndirect ownerNot listedFebruary 1, 2023data.cms.gov
SMS 2021 TrustIndirect ownerNot listedFebruary 1, 2023data.cms.gov
Adesse Holdings LLCAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov
Adesse MD Peace Md5 PROPCO HOLDCO LLCAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov
Adesse Md5 PROPCO HOLDCO LLCAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov
Hagerstown MD PROPCO HOLDCO LLCAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov
Hagerstown MD PROPCO LLCAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov
PC Md5 Topco LLCAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov
Peace Capital Holdings LLCAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov
SMS 2021 TrustAdditional disclosable partyNot listedFebruary 1, 2023data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.