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Data / Nursing homes / Massachusetts / Care One at Redstone

Care One at Redstone, East Longmeadow, MA: 2 star rating, fined $16,720 across 1 fine

Care One at Redstone in East Longmeadow, MA is owned by Thci of Massachusetts, LLC, is rated 2 of 5 stars by Medicare, and was fined $16,720 across 1 fine in the three years to October 1, 2026. CMS lists 31 health citations from inspections in that time, the latest survey on March 31, 2026, and 1 of them found actual harm or immediate jeopardy.

SpecStream is the live web data engine for teams and agents. It reads the CMS nursing home files every month, and this page is that reading, joined on the CMS Certification Number. Ask for the nursing homes you track by state, owner or rating and new inspection citations and fines arrive in your sheet, CRM, Slack or agent as CMS publishes them.

Watch this facility's inspections and finesGet every facility this owner runsGet nursing homes in Massachusetts
Address
135 Benton Drive, East Longmeadow, MA 01028
Overall rating
2 of 5 stars
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measure rating
3 of 5
Certified beds
254
Residents per day
175 on average
Ownership type
For profit, limited liability company
Legal business name
135 Benton Drive Operating Company, LLC
Chain
Careone, 37 facilities
Fines
$16,720 across 1 fine, three years to October 1, 2026
Payment denials
0
Health citations
31, of which 1 with actual harm or immediate jeopardy
Latest survey
March 31, 2026
CMS Certification Number
225299
On Care Compare
Medicare Care Compare

Fines and payment denials

Every fine and payment denial CMS lists for this facility in the three years, newest first.

DateTypeFine amountDenial startsDenial daysSource
October 22, 2025Fine$16,720Not listeddata.cms.gov

Recent health citations

Citations from health inspections, newest first.

Survey dateTagWhat CMS citedScope and severityStatusCorrected onSource
March 31, 2026F773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceFebruary 11, 2026data.cms.gov
October 22, 2025F806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.G: isolated, actual harmPast noncomplianceSeptember 20, 2025data.cms.gov
August 20, 2025F880Provide and implement an infection prevention and control program.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 12, 2025data.cms.gov
August 20, 2025F800Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 12, 2025data.cms.gov
August 20, 2025F690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 12, 2025data.cms.gov
August 20, 2025F687Provide appropriate foot care.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 12, 2025data.cms.gov
August 20, 2025F658Ensure services provided by the nursing facility meet professional standards of quality.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 12, 2025data.cms.gov
August 20, 2025F604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.D: isolated, no actual harm, potential for more than minimal harmCorrectedSeptember 12, 2025data.cms.gov
August 20, 2025F584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.B: pattern, minimal harm potentialNo revisit neededSeptember 12, 2025data.cms.gov
June 25, 2025F760Ensure that residents are free from significant medication errors.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceMay 2, 2025data.cms.gov
June 25, 2025F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceMay 2, 2025data.cms.gov
June 25, 2025F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.D: isolated, no actual harm, potential for more than minimal harmPast noncomplianceMay 2, 2024data.cms.gov
April 3, 2025F755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.D: isolated, no actual harm, potential for more than minimal harmCorrectedMay 2, 2025data.cms.gov
April 3, 2025F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.D: isolated, no actual harm, potential for more than minimal harmCorrectedMay 2, 2025data.cms.gov
June 6, 2024F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.F: widespread, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F760Ensure that residents are free from significant medication errors.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F699Provide care or services that was trauma informed and/or culturally competent.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F697Provide safe, appropriate pain management for a resident who requires such services.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F685Assist a resident in gaining access to vision and hearing services.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F658Ensure services provided by the nursing facility meet professional standards of quality.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F645PASARR screening for Mental disorders or Intellectual DisabilitiesD: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.E: pattern, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
June 6, 2024F552Ensure that residents are fully informed and understand their health status, care and treatments.D: isolated, no actual harm, potential for more than minimal harmCorrectedJuly 16, 2024data.cms.gov
January 17, 2024F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.D: isolated, no actual harm, potential for more than minimal harmCorrectedFebruary 13, 2024data.cms.gov
November 6, 2023F623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.E: pattern, no actual harm, potential for more than minimal harmCorrectedNovember 30, 2023data.cms.gov
November 6, 2023F622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.E: pattern, no actual harm, potential for more than minimal harmCorrectedNovember 30, 2023data.cms.gov

Owners and managers

Organizations CMS lists as owners or managers of this facility, as CMS names them. CMS also lists 3 individual or personal trusts (1 owners, 1 managers, 1 officers, directors or trustees). Their names are not shown on this page.

OrganizationRoleShareSinceSource
Thci of Massachusetts, LLCDirect ownerNot listedJuly 1, 2003data.cms.gov
Care Realty, LLCIndirect ownerNot listedApril 30, 2002data.cms.gov
Des-I 2016 GratIndirect ownerNot listedDecember 1, 2021data.cms.gov
Healthbridge Management LLCOperational or managerial controlNot listedJuly 1, 2003data.cms.gov

Also on SpecStream

Updated November 7, 2026. Read from CMS Provider Data Catalog, nursing homes. Open data from the Centers for Medicare & Medicaid Services (US government work). Fines and citations are as CMS lists them on the date this page was read and can change after an appeal. The CMS files are joined on the CMS Certification Number. CMS gives owners no ID, so an owner page groups facilities by the owner name as CMS spells it. Names of individual owners and managers are not shown. This page uses CMS data and is not endorsed or certified by CMS. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.