Data / Product recalls / Phoenix Motorcars
Phoenix Motorcars: 20 recalls from 2017 to 2024 (NHTSA)
Phoenix Motorcars is named in 20 recalls from 2017 to 2024: all from the NHTSA. The latest, on September 6, 2024, covers Proterra Catalyst, ZX5 (2019 to 2022) (483). Hazard: Electrical circuits that overheat increase the risk of a fire. Source: NHTSA recall 24V655000.
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- Agencies
- National Highway Traffic Safety Administration
- First recall
- November 3, 2017
- Latest recall
- September 6, 2024
Recalls
Each recall is listed once, with the role this firm has in it. Roles: manufacturer (20).
| Date | Agency | Product | Hazard | Units | Remedy | Sold at | Role | Source |
|---|---|---|---|---|---|---|---|---|
| September 6, 2024 | NHTSA | Proterra Catalyst, ZX5 (2019 to 2022) | Electrical circuits that overheat increase the risk of a fire. | 483 | Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815. | Manufacturer | nhtsa.gov | |
| October 17, 2023 | NHTSA | Proterra Catalyst, ZX5 (2019 to 2022) | A loss of power steering and/or drive power increases the risk of a crash. | 238 | Dealers will replace the inverter, free of charge. Owner notification letters were mailed December 16, 2023. Owners may contact Proterra customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| February 13, 2023 | NHTSA | Proterra Catalyst, ZX5 (2020 to 2022) | Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash. | 252 | Dealers will replace the wiper motors, free of charge. Owner notification letters were mailed April 3, 2023. Owners may contact Proterra customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| November 30, 2022 | NHTSA | Proterra Catalyst (2017 to 2019) | The accumulation of liquid inside the battery pack enclosure increases the risk of a fire. | 300 | Proterra will update software, inspect, and replace the battery pack, free of charge. Owner letters were mailed November 6, 2023. Owners may contact Proterra's customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| November 18, 2022 | NHTSA | Proterra ZX5, Catalyst (2019 to 2022) | Unintentional engagement of the parking brake increases the risk of a crash. | 386 | Proterra will install a redesigned air circuit, free of charge. Owner notification letters were mailed on December 21, 2022. Owners may contact Proterra's customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| November 7, 2022 | NHTSA | Proterra ZX5 (2022) | Without the switch, the driver may be unable to override the interlock system and move the bus, necessitating the transfer of passengers to another bus and increasing the risk of injury. | 3 | Proterra will provide installation instructions and an interlock override switch, free of charge. Owner notification letters were mailed January 9, 2023. Owners may contact Proterra customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| February 28, 2022 | NHTSA | Proterra ZX5, Catalyst (2015 to 2022) | A loose steering gearbox can cause a loss of steering control, increasing the risk of a crash. | 724 | Dealers will install a mechanical fastener and new bolts on the steering gearbox, and install a new torque plate, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Proterra's customer... | Manufacturer | nhtsa.gov | |
| April 19, 2021 | NHTSA | Proterra Catalyst (2019 to 2020) | The rear door may open without the driver's awareness, increasing the risk of injury. | 12 | Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| February 1, 2021 | NHTSA | Proterra ZX5 (2020 to 2021) | Driver visibility may become impeded, increasing the risk of a crash. | 21 | Proterra will notify owners, and dealers will install a retrofit fender flare, free of charge. The recall began February 9, 2021. Owners may contact Proterra customer service 1-864-438-0000. Proterra's number for this recall is SC-21-13. | Manufacturer | nhtsa.gov | |
| October 28, 2020 | NHTSA | Proterra Catalyst (2018 to 2020) | An unsecured steering gear box could cause the driver to lose the ability to steer the vehicle, increasing the risk of crash or injury. | 5 | Proterra will notify owners, and dealers will inspect the steering gear mounting bolts and the plexus adhesive layer between the torque plate and the chassis. If the plexus adhesive layer is missing or insufficient, the components will be... | Manufacturer | nhtsa.gov | |
| October 7, 2020 | NHTSA | Proterra Catalyst (2019 to 2020) | A power steering fluid leak can increase the risk of a crash. | 8 | Proterra will notify owners, and dealers will inspect and replace the power steering hose, free of charge. The recall began October 6, 2020. Owners may contact Proterra customer service at 1-864-438-0000. Proterra's number for this recall... | Manufacturer | nhtsa.gov | |
| December 9, 2019 | NHTSA | Proterra Catalyst (2019) | If the vehicle does warn the driver that the brake interlock is engaged, the rear brakes may overheat, increasing the risk of a fire or crash. | 140 | Proterra will notify owners, and dealers will update the body controller software, free of charge. The recall began January 16, 2020. Owners may contact Proterra customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| June 14, 2019 | NHTSA | Proterra Catalyst (2018 to 2019) | If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury. | 21 | Proterra will notify owners, and the glass hatch manufacturer will provide replacement hatch lids, free of charge. The recall began August 13, 2019. Owners may contact Proterra at 1-864-438-0000. Proterra's number for this recall is... | Manufacturer | nhtsa.gov | |
| May 30, 2019 | NHTSA | Proterra Catalyst (2017 to 2018) | If the swivel valves are unable to protect the air brake system against loss of air pressure, this may lead to service brake failure and the possibility for the uncontrolled application of the safety brake. Either condition increases the... | 147 | Proterra will notify owners, and will replace the swivel valve with a check valve that is sufficient to protect the air brake system, free of charge. The recall began July 26, 2019. Owners may contact Proterra customer service at... | Manufacturer | nhtsa.gov | |
| April 9, 2019 | NHTSA | Proterra Catalyst (2015 to 2018) | A build up of air pressure can cause the brakes to drag and possibly overheat, increasing the risk of fire. | 39 | Proterra will notify owners, and dealers will install an additional shield to the tow fitting that protects the mesh cap, free of charge. The recall began June 4, 2019. Owners may contact Proterra customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| January 30, 2019 | NHTSA | Proterra Catalyst (2015 to 2018) | An overloaded front tire may fail unexpectedly, increasing the risk of crash. | 310 | Proterra will notify owners, and dealers will convert the current four point ride height system into a three point system to prevent the front tires from being overloaded, free of charge. The recall began March 26, 2019. Owners may contact... | Manufacturer | nhtsa.gov | |
| January 29, 2019 | NHTSA | Proterra Catalyst (2016 to 2018) | Built-up of moisture in the air brake system may lead to brake failure, increasing the risk of crash. | 55 | Proterra will notify owners, and dealers will install a supply reservoir with a drain between the air dryer and the air supply manifold, free of charge. The recall is expected to begin March 28, 2019. Owners may contact Proterra customer... | Manufacturer | nhtsa.gov | |
| January 16, 2019 | NHTSA | Proterra Catalyst (2015 to 2018) | If the tire pressure is understated, an underinflated tire may result in an increased risk of tire failure, increasing the risk of a crash. | 184 | Proterra will notify owners, and dealers will replace the certification labels with correct information for all affected customers, free of charge. The recall began March 12, 2019. Owners may contact Proterra customer service at... | Manufacturer | nhtsa.gov | |
| October 23, 2018 | NHTSA | Proterra Catalyst (2016 to 2017) | Breakage of the guide pin can cause loss of braking ability or loss of tire pressure, increasing the risk of a crash. | 62 | Proterra will notify owners and have them replace the calipers on the affected axles, free of charge. Owners may contact Proterra customer service at 1-864-438-0000. | Manufacturer | nhtsa.gov | |
| November 3, 2017 | NHTSA | Phoenix Zeus 305, Zeus 300 (2015 to 2017) | If the vehicle is loaded to its maximum passenger capacity, the rear tires may fail, increasing the risk of a crash. | 45 | Phoenix will notify owners, and dealers will inspect and replace all of the vehicle wheels and tires with ones of a higher load rating, free of charge. The recall began on December 27, 2017. Owners may contact Phoenix customer service at... | Manufacturer | nhtsa.gov |
By agency
| Agency | Recalls | Latest |
|---|---|---|
| National Highway Traffic Safety Administration | 20 | September 6, 2024 |
Categories
Where each agency publishes its recalls
Updated September 6, 2024. Read from National Highway Traffic Safety Administration recall data. Public domain (U.S. government work). Recalls are as the agencies published them: the CPSC, FDA (food enforcement reports) and NHTSA. A firm is one firm only when its exact name and country match; the CPSC and FDA print no firm ID. Stores are listed only when the agency's sold-at text names them, and an agency often adds that more stores sold the product. Categories are grouped by SpecStream from the words in the agency's title and product text. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.