Data / Federal rules / 2026-07960
Improving Customer Service and Protecting Consumers Through Onshoring
The Federal Communications Commission published this proposed rule in the Federal Register on April 23, 2026. Comments closed on May 26, 2026.
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What the agency says
In this document, the Federal Communications Commission (Commission) proposes actions that would encourage and facilitate the onshoring of foreign call centers. Specifically, the Commission proposes rules and otherwise explore ways to improve customer service communications and better protect consumers' sensitive personal information by limiting use of foreign call centers and by improving standards applicable to a company's remaining foreign call center operations. It also seeks comment on extending these protections to modes of customer service communications other than calls, such as emails, texts, and on-line chats, and on ideas to deter scam and other unlawful calls made to the United States from foreign countries. Finally, it explore steps we can take to financially deter unlawful foreign-originated calls, such as bond requirements. The Commission proposes to apply these requirements to providers of telecommunications services, CMRS, interconnected VoIP service, cable television service, and DBS services, or affiliates of such providers. It also proposes to apply these requirements to the use of foreign call centers for consumer communications relating to internet access service offered by any of the foregoing providers or their affiliates and seeks comment on whether it should extend some or all of the proposed rules to providers of other types of services.
Key facts
- Document number
- 2026-07960
- Type
- Proposed rule
- Action
- Proposed rule
- Agency
- Federal Communications Commission
- Published
- April 23, 2026
- Comments due
- May 26, 2026
- Dates
- Comments are due on or before May 26, 2026 and reply comments are due on or before June 22, 2026.
- Docket
- CG Docket Nos. 26-52, 17-59, 02-278, and 22-2; FCC 26-16; FR ID 341337
- Code of Federal Regulations
- 47 CFR 8; 47 CFR 25; 47 CFR 64; 47 CFR 76
- Topics
- Administrative practice and procedure; Cable television; Common carriers; Communications; Communications common carriers; Consumer protection; Internet; Radio; Reporting and recordkeeping requirements; Security measures; Telecommunications; Telephone; Television
- Pages
- 15
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Everything from the Federal Communications Commission · Rules on administrative practice and procedure · Rules on cable television · Rules on common carriers · Published in April 2026
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