Data / Federal rules / 2024-02097
Customer Rebates for Undelivered Video Programming During Blackouts
The Federal Communications Commission published this proposed rule in the Federal Register on February 7, 2024. Comments closed on March 8, 2024.
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What the agency says
In this document, the Federal Communications Commission (Commission) seeks comment on whether to require cable operators and direct broadcast satellite (DBS) providers to give their subscribers rebates when those subscribers are deprived of video programming they expect to receive during programming blackouts that result from failed retransmission consent negotiations or failed non-broadcast carriage negotiations. When such blackouts occur, subscribers often pay the same monthly subscription fee for a service package that does not include all of the channels for which they signed up to receive. In other words, consumers are paying for a service that they are no longer receiving in full. This proceeding seeks comment on whether and how we should address this customer service shortcoming. We also seek comment on how the market addresses this issue currently.
Key facts
- Document number
- 2024-02097
- Type
- Proposed rule
- Action
- Notice of proposed rulemaking
- Agency
- Federal Communications Commission
- Published
- February 7, 2024
- Comments due
- March 8, 2024
- Dates
- Submit comments on or before March 8, 2024. Submit reply comments on or before April 8, 2024.
- Docket
- MB Docket No. 24-20; FCC 24-2; FR ID 198390
- Code of Federal Regulations
- 47 CFR 76
- Pages
- 7
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Everything from the Federal Communications Commission · Published in February 2024
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