Refunds and adjustments

A failed operation or one below its agreed useful minimum releases the reserved balance. Partial useful work follows the completion and settlement rule you approved, never more than the quoted maximum. Unavailable and unresolved checks are not billed as unchanged results.

When a completed Find returns fewer Matches than the requested maximum, the final amount follows the partial-result treatment in the approved quote.

Report objectively invalid billed output within seven days, identifying the Find and affected Matches or facts. After evidence-based confirmation, the affected units are refunded. If the remaining result falls below the agreed useful minimum, the affected operation is refunded in full. Changing the requested scope after delivery is different from a defect in the original output. Existing valid refund rights and statutory rights are not narrowed.

If an included export cannot be delivered, Support will resolve the delivery or apply the appropriate refund.

A service correction restores balance to its original funding lots. If an affected monthly grant has already expired, its linked service-error replacement remains available for 30 days. A separately approved cash refund returns to the original payment method and revokes the corresponding funded allowance; refunded cash and the same spendable balance are not both retained. Bank posting times vary.

Operator details are published with checkout activation and appear on purchase records.