# Trustly, Inc.: 31 CFPB complaints, last 3 years

Updated November 10, 2026.

Trustly, Inc. drew 31 consumer complaints in the CFPB database in the three years to November 9, 2026, and 31 since 2025. The largest group, 19, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 14. The company responded on time to 96.8% of the complaints, and 35.5% closed with monetary or other relief.

## The full list

This record is a row of this list. Pay by card with no account. Prices exclude VAT. CSV and Excel files with the columns this page does not show (company, company as the CFPB records it, complaints, last 3 years, complaints, last 12 months, complaints, 12 months before, complaints, 12 months before that and 8 more), which open on your screen as soon as the payment clears and come by email.

- [Companies with consumer complaints to the CFPB](https://specstream.ai/data/consumer-complaints): 5,399 rows, complaints received by the CFPB from November 9, 2023 to November 9, 2026, $133.99. Buy: https://specstream.ai/data/consumer-complaints

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

- Complaints, last 3 years: 31
- Complaints, all years: 31
- Responded on time: 96.8%
- Closed with relief: 35.5%
- Products: 3
- Latest received: Oct 1, 2026

## Complaints by year

Every year the CFPB database holds for this company, by the date received.

| Year | Complaints |
| --- | --- |
| 2026, to Nov 9 | 20 |
| 2025 | 11 |

## Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

| Product | Complaints | Share |
| --- | --- | --- |
| [Debt collection](https://specstream.ai/data/consumer-complaints/product/debt-collection) | 19 | 61.3% |
| [Money transfer, virtual currency, or money service](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service) | 10 | 32.3% |
| [Checking or savings account](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account) | 2 | 6.5% |

## Issues

| Issue | Complaints | Share |
| --- | --- | --- |
| Attempts to collect debt not owed | 14 | 45.2% |
| Electronic communications | 4 | 12.9% |
| Unauthorized transactions or other transaction problem | 4 | 12.9% |
| Other transaction problem | 3 | 9.7% |
| Fraud or scam | 2 | 6.5% |
| Problem caused by your funds being low | 1 | 3.2% |
| Problem with a lender or other company charging your account | 1 | 3.2% |
| Took or threatened to take negative or legal action | 1 | 3.2% |
| Unexpected or other fees | 1 | 3.2% |

## How the company responded

| Company response | Complaints | Share |
| --- | --- | --- |
| Closed with explanation | 18 | 58.1% |
| Closed with monetary relief | 9 | 29% |
| Closed with non-monetary relief | 2 | 6.5% |
| In progress | 2 | 6.5% |

## States

| State | Complaints | Share |
| --- | --- | --- |
| [Illinois](https://specstream.ai/data/consumer-complaints/state/illinois) | 4 | 12.9% |
| [Florida](https://specstream.ai/data/consumer-complaints/state/florida) | 3 | 9.7% |
| [Michigan](https://specstream.ai/data/consumer-complaints/state/michigan) | 3 | 9.7% |
| [New Jersey](https://specstream.ai/data/consumer-complaints/state/new-jersey) | 3 | 9.7% |
| [New York](https://specstream.ai/data/consumer-complaints/state/new-york) | 3 | 9.7% |
| [Pennsylvania](https://specstream.ai/data/consumer-complaints/state/pennsylvania) | 3 | 9.7% |
| [Georgia](https://specstream.ai/data/consumer-complaints/state/georgia) | 2 | 6.5% |
| [Maryland](https://specstream.ai/data/consumer-complaints/state/maryland) | 2 | 6.5% |
| [Alabama](https://specstream.ai/data/consumer-complaints/state/alabama) | 1 | 3.2% |
| [Arkansas](https://specstream.ai/data/consumer-complaints/state/arkansas) | 1 | 3.2% |
| [Colorado](https://specstream.ai/data/consumer-complaints/state/colorado) | 1 | 3.2% |
| [Iowa](https://specstream.ai/data/consumer-complaints/state/iowa) | 1 | 3.2% |
| [Louisiana](https://specstream.ai/data/consumer-complaints/state/louisiana) | 1 | 3.2% |
| [North Carolina](https://specstream.ai/data/consumer-complaints/state/north-carolina) | 1 | 3.2% |
| [Nevada](https://specstream.ai/data/consumer-complaints/state/nevada) | 1 | 3.2% |
| [Texas](https://specstream.ai/data/consumer-complaints/state/texas) | 1 | 3.2% |

## Latest 31 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

| Received | Product | Issue | Company response | Source |
| --- | --- | --- | --- | --- |
| October 1, 2026 | Debt collection | Electronic communications | In progress | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/28766432) |
| September 4, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/26455990) |
| June 26, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23609991) |
| June 19, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23396460) |
| June 19, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23370172) |
| June 13, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23182283) |
| June 12, 2026 | Debt collection | Attempts to collect debt not owed | Closed with non-monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23159661) |
| June 8, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23003313) |
| May 30, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22735366) |
| May 30, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22728945) |
| May 24, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22521282) |
| May 19, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22359195) |
| April 15, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/21281623) |
| March 21, 2026 | Debt collection | Electronic communications | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20475318) |
| March 21, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20469994) |
| February 11, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/19432007) |
| February 11, 2026 | Debt collection | Electronic communications | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/19408519) |
| January 19, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18821060) |
| January 16, 2026 | Debt collection | Electronic communications | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18767121) |
| January 14, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18722106) |
| November 9, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17126156) |
| August 18, 2025 | Debt collection | Attempts to collect debt not owed | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15362867) |
| August 15, 2025 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15318686) |
| July 19, 2025 | Debt collection | Attempts to collect debt not owed | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14755939) |
| May 18, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13575779) |
| May 9, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13434246) |
| April 10, 2025 | Debt collection | Attempts to collect debt not owed | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12908837) |
| March 14, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12466058) |
| January 29, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11835856) |
| January 22, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11771662) |
| January 3, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11370451) |

## Also on SpecStream

- [Every company with Debt collection complaints](https://specstream.ai/data/consumer-complaints/product/debt-collection)
- [Every company with Money transfer, virtual currency, or money service complaints](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service)
- [Every company with Checking or savings account complaints](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account)
- [Consumer complaints in Illinois](https://specstream.ai/data/consumer-complaints/state/illinois)
- [Consumer complaints in New Jersey](https://specstream.ai/data/consumer-complaints/state/new-jersey)
- [Consumer complaints in Florida](https://specstream.ai/data/consumer-complaints/state/florida)
- [All consumer complaints](https://specstream.ai/data/consumer-complaints)

Source: [CFPB Consumer Complaint Database](https://www.consumerfinance.gov/data-research/consumer-complaints/). Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB.

Free to reuse with credit to SpecStream under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/).