# Townebank: 39 CFPB complaints, last 3 years

Updated November 10, 2026.

Townebank drew 39 consumer complaints in the CFPB database in the three years to November 9, 2026, and 65 since 2019. The largest group, 16, was about checking or savings account, and the most common issue was “Managing an account” with 10. The company responded on time to 100.0% of the complaints, and 28.2% closed with monetary or other relief. The CFPB records the company as TOWNEBANK.

## The full list

This record is a row of this list. Pay by card with no account. Prices exclude VAT. CSV and Excel files with the columns this page does not show (company, company as the CFPB records it, complaints, last 3 years, complaints, last 12 months, complaints, 12 months before, complaints, 12 months before that and 8 more), which open on your screen as soon as the payment clears and come by email.

- [Companies with consumer complaints to the CFPB](https://specstream.ai/data/consumer-complaints): 5,399 rows, complaints received by the CFPB from November 9, 2023 to November 9, 2026, $133.99. Buy: https://specstream.ai/data/consumer-complaints

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

- Complaints, last 3 years: 39
- Complaints, all years: 65
- Responded on time: 100.0%
- Closed with relief: 28.2%
- Products: 8
- Latest received: Oct 16, 2026

## Complaints by year

Every year the CFPB database holds for this company, by the date received.

| Year | Complaints |
| --- | --- |
| 2026, to Nov 9 | 13 |
| 2025 | 18 |
| 2024 | 7 |
| 2023 | 12 |
| 2022 | 5 |
| 2021 | 4 |
| 2020 | 4 |
| 2019 | 2 |

## Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

| Product | Complaints | Share |
| --- | --- | --- |
| [Checking or savings account](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account) | 16 | 41% |
| [Credit reporting or other personal consumer reports](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports) | 7 | 17.9% |
| [Mortgage](https://specstream.ai/data/consumer-complaints/product/mortgage) | 5 | 12.8% |
| [Vehicle loan or lease](https://specstream.ai/data/consumer-complaints/product/vehicle-loan-or-lease) | 4 | 10.3% |
| [Debt collection](https://specstream.ai/data/consumer-complaints/product/debt-collection) | 3 | 7.7% |
| [Money transfer, virtual currency, or money service](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service) | 2 | 5.1% |
| [Credit card](https://specstream.ai/data/consumer-complaints/product/credit-card) | 1 | 2.6% |
| [Payday loan, title loan, personal loan, or advance loan](https://specstream.ai/data/consumer-complaints/product/payday-loan-title-loan-personal-loan-or-advance-loan) | 1 | 2.6% |

## Issues

| Issue | Complaints | Share |
| --- | --- | --- |
| Managing an account | 10 | 25.6% |
| Improper use of your report | 7 | 17.9% |
| Incorrect information on your report | 3 | 7.7% |
| Problem with a lender or other company charging your account | 3 | 7.7% |
| Managing the loan or lease | 2 | 5.1% |
| Trouble during payment process | 2 | 5.1% |
| Applying for a mortgage or refinancing an existing mortgage | 1 | 2.6% |
| Closing an account | 1 | 2.6% |
| Closing on a mortgage | 1 | 2.6% |
| Communication tactics | 1 | 2.6% |
| False statements or representation | 1 | 2.6% |
| Getting the loan | 1 | 2.6% |
| Opening an account | 1 | 2.6% |
| Other transaction problem | 1 | 2.6% |
| Problem when making payments | 1 | 2.6% |
| Problems at the end of the loan or lease | 1 | 2.6% |
| Took or threatened to take negative or legal action | 1 | 2.6% |
| Unexpected or other fees | 1 | 2.6% |

## How the company responded

| Company response | Complaints | Share |
| --- | --- | --- |
| Closed with explanation | 28 | 71.8% |
| Closed with monetary relief | 6 | 15.4% |
| Closed with non-monetary relief | 5 | 12.8% |

## States

| State | Complaints | Share |
| --- | --- | --- |
| [Virginia](https://specstream.ai/data/consumer-complaints/state/virginia) | 16 | 41% |
| [North Carolina](https://specstream.ai/data/consumer-complaints/state/north-carolina) | 11 | 28.2% |
| [Arizona](https://specstream.ai/data/consumer-complaints/state/arizona) | 2 | 5.1% |
| [Georgia](https://specstream.ai/data/consumer-complaints/state/georgia) | 2 | 5.1% |
| [South Carolina](https://specstream.ai/data/consumer-complaints/state/south-carolina) | 2 | 5.1% |
| [Florida](https://specstream.ai/data/consumer-complaints/state/florida) | 1 | 2.6% |
| [Hawaii](https://specstream.ai/data/consumer-complaints/state/hawaii) | 1 | 2.6% |
| [Illinois](https://specstream.ai/data/consumer-complaints/state/illinois) | 1 | 2.6% |
| [New Jersey](https://specstream.ai/data/consumer-complaints/state/new-jersey) | 1 | 2.6% |
| [New York](https://specstream.ai/data/consumer-complaints/state/new-york) | 1 | 2.6% |
| [Texas](https://specstream.ai/data/consumer-complaints/state/texas) | 1 | 2.6% |

## Latest 39 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

| Received | Product | Issue | Company response | Source |
| --- | --- | --- | --- | --- |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/30170362) |
| October 5, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/29163924) |
| September 15, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/27296914) |
| July 31, 2026 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/24813599) |
| July 11, 2026 | Credit card | Problem when making payments | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/24105232) |
| June 20, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with non-monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23416882) |
| May 27, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22620907) |
| May 1, 2026 | Checking or savings account | Opening an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/21787440) |
| April 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/21563336) |
| April 2, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with non-monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20896564) |
| March 18, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20373803) |
| March 3, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/19935984) |
| February 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/19466525) |
| December 1, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18049458) |
| November 26, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17920091) |
| November 13, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17871189) |
| October 8, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with non-monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/16456062) |
| September 12, 2025 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15893932) |
| September 2, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15668798) |
| August 29, 2025 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15611333) |
| August 7, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15150841) |
| June 23, 2025 | Mortgage | Closing on a mortgage | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14246377) |
| June 20, 2025 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14188730) |
| April 16, 2025 | Checking or savings account | Incorrect information on your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13017375) |
| March 26, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12670232) |
| March 23, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12662120) |
| March 21, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12593472) |
| February 19, 2025 | Mortgage | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12149624) |
| February 18, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12113673) |
| February 14, 2025 | Debt collection | Communication tactics | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12046145) |
| January 9, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11457125) |
| November 26, 2024 | Checking or savings account | Closing an account | Closed with non-monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10935369) |
| November 21, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10886991) |
| October 6, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10364966) |
| September 22, 2024 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10206421) |
| September 14, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10126960) |
| August 12, 2024 | Checking or savings account | Managing an account | Closed with non-monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9785497) |
| March 28, 2024 | Debt collection | False statements or representation | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8647649) |
| November 10, 2023 | Checking or savings account | Problem with a lender or other company charging your account | Closed with monetary relief | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/7831721) |

## Also on SpecStream

- [Every company with Checking or savings account complaints](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account)
- [Every company with Credit reporting or other personal consumer reports complaints](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports)
- [Every company with Mortgage complaints](https://specstream.ai/data/consumer-complaints/product/mortgage)
- [Every company with Vehicle loan or lease complaints](https://specstream.ai/data/consumer-complaints/product/vehicle-loan-or-lease)
- [Consumer complaints in Virginia](https://specstream.ai/data/consumer-complaints/state/virginia)
- [Consumer complaints in North Carolina](https://specstream.ai/data/consumer-complaints/state/north-carolina)
- [Consumer complaints in Arizona](https://specstream.ai/data/consumer-complaints/state/arizona)
- [All consumer complaints](https://specstream.ai/data/consumer-complaints)

Source: [CFPB Consumer Complaint Database](https://www.consumerfinance.gov/data-research/consumer-complaints/). Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB.

Free to reuse with credit to SpecStream under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/).