# SFMC L.P.: 18 CFPB complaints, last 3 years

Updated November 10, 2026.

SFMC L.P. drew 18 consumer complaints in the CFPB database in the three years to November 9, 2026, and 39 since 2016. The largest group, 13, was about mortgage, and the most common issue was “Closing on a mortgage” with 7. The company responded on time to 33.3% of the complaints, and 0.0% closed with monetary or other relief.

## The full list

This record is a row of this list. Pay by card with no account. Prices exclude VAT. CSV and Excel files with the columns this page does not show (company, company as the CFPB records it, complaints, last 3 years, complaints, last 12 months, complaints, 12 months before, complaints, 12 months before that and 8 more), which open on your screen as soon as the payment clears and come by email.

- [Companies with consumer complaints to the CFPB](https://specstream.ai/data/consumer-complaints): 5,399 rows, complaints received by the CFPB from November 9, 2023 to November 9, 2026, $133.99. Buy: https://specstream.ai/data/consumer-complaints

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

- Complaints, last 3 years: 18
- Complaints, all years: 39
- Responded on time: 33.3%
- Closed with relief: 0.0%
- Products: 4
- Latest received: Sep 3, 2026

## Complaints by year

Every year the CFPB database holds for this company, by the date received.

| Year | Complaints |
| --- | --- |
| 2026, to Nov 9 | 8 |
| 2025 | 7 |
| 2024 | 3 |
| 2023 | 4 |
| 2022 | 5 |
| 2021 | 4 |
| 2020 | 3 |
| 2019 | 1 |
| 2018 | 1 |
| 2016 | 3 |

## Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

| Product | Complaints | Share |
| --- | --- | --- |
| [Mortgage](https://specstream.ai/data/consumer-complaints/product/mortgage) | 13 | 72.2% |
| [Credit reporting or other personal consumer reports](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports) | 3 | 16.7% |
| [Checking or savings account](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account) | 1 | 5.6% |
| [Money transfer, virtual currency, or money service](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service) | 1 | 5.6% |

## Issues

| Issue | Complaints | Share |
| --- | --- | --- |
| Closing on a mortgage | 7 | 38.9% |
| Applying for a mortgage or refinancing an existing mortgage | 2 | 11.1% |
| Incorrect information on your report | 2 | 11.1% |
| Struggling to pay mortgage | 2 | 11.1% |
| Closing an account | 1 | 5.6% |
| Improper use of your report | 1 | 5.6% |
| Problem with a company's investigation into an existing problem | 1 | 5.6% |
| Problem with customer service | 1 | 5.6% |
| Trouble during payment process | 1 | 5.6% |

## How the company responded

| Company response | Complaints | Share |
| --- | --- | --- |
| Untimely response | 11 | 61.1% |
| Closed with explanation | 7 | 38.9% |

## States

| State | Complaints | Share |
| --- | --- | --- |
| [Texas](https://specstream.ai/data/consumer-complaints/state/texas) | 14 | 77.8% |
| [California](https://specstream.ai/data/consumer-complaints/state/california) | 1 | 5.6% |
| [Colorado](https://specstream.ai/data/consumer-complaints/state/colorado) | 1 | 5.6% |
| [Florida](https://specstream.ai/data/consumer-complaints/state/florida) | 1 | 5.6% |
| [Illinois](https://specstream.ai/data/consumer-complaints/state/illinois) | 1 | 5.6% |

## Latest 18 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

| Received | Product | Issue | Company response | Source |
| --- | --- | --- | --- | --- |
| September 3, 2026 | Money transfer, virtual currency, or money service | Problem with customer service | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/26419688) |
| September 3, 2026 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/26413859) |
| June 11, 2026 | Mortgage | Struggling to pay mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/23126224) |
| March 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20771658) |
| March 25, 2026 | Checking or savings account | Closing an account | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20580366) |
| January 12, 2026 | Mortgage | Closing on a mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18641180) |
| January 7, 2026 | Mortgage | Closing on a mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18526956) |
| January 6, 2026 | Mortgage | Closing on a mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18493097) |
| December 11, 2025 | Mortgage | Closing on a mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17944525) |
| December 10, 2025 | Mortgage | Closing on a mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17937943) |
| November 5, 2025 | Mortgage | Closing on a mortgage | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17007626) |
| June 14, 2025 | Mortgage | Struggling to pay mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14082785) |
| April 25, 2025 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13181668) |
| January 17, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11592419) |
| January 13, 2025 | Mortgage | Problem with a company's investigation into an existing problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11507385) |
| November 13, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10766770) |
| April 16, 2024 | Mortgage | Closing on a mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8782042) |
| February 6, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8283407) |

## Also on SpecStream

- [Every company with Mortgage complaints](https://specstream.ai/data/consumer-complaints/product/mortgage)
- [Every company with Credit reporting or other personal consumer reports complaints](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports)
- [Every company with Checking or savings account complaints](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account)
- [Every company with Money transfer, virtual currency, or money service complaints](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service)
- [Consumer complaints in Texas](https://specstream.ai/data/consumer-complaints/state/texas)
- [Consumer complaints in California](https://specstream.ai/data/consumer-complaints/state/california)
- [Consumer complaints in Colorado](https://specstream.ai/data/consumer-complaints/state/colorado)
- [All consumer complaints](https://specstream.ai/data/consumer-complaints)

Source: [CFPB Consumer Complaint Database](https://www.consumerfinance.gov/data-research/consumer-complaints/). Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB.

Free to reuse with credit to SpecStream under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/).