# Propel, Inc.: 48 CFPB complaints, last 3 years

Updated November 10, 2026.

Propel, Inc. drew 48 consumer complaints in the CFPB database in the three years to November 9, 2026, and 56 since 2023. The largest group, 26, was about checking or savings account, and the most common issue was “Managing an account” with 15. The company responded on time to 83.3% of the complaints, and 0.0% closed with monetary or other relief.

## The full list

This record is a row of this list. Pay by card with no account. Prices exclude VAT. CSV and Excel files with the columns this page does not show (company, company as the CFPB records it, complaints, last 3 years, complaints, last 12 months, complaints, 12 months before, complaints, 12 months before that and 8 more), which open on your screen as soon as the payment clears and come by email.

- [Companies with consumer complaints to the CFPB](https://specstream.ai/data/consumer-complaints): 5,399 rows, complaints received by the CFPB from November 9, 2023 to November 9, 2026, $133.99. Buy: https://specstream.ai/data/consumer-complaints

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

- Complaints, last 3 years: 48
- Complaints, all years: 56
- Responded on time: 83.3%
- Closed with relief: 0.0%
- Products: 4
- Latest received: Sep 10, 2026

## Complaints by year

Every year the CFPB database holds for this company, by the date received.

| Year | Complaints |
| --- | --- |
| 2026, to Nov 9 | 4 |
| 2025 | 14 |
| 2024 | 24 |
| 2023 | 14 |

## Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

| Product | Complaints | Share |
| --- | --- | --- |
| [Checking or savings account](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account) | 26 | 54.2% |
| [Prepaid card](https://specstream.ai/data/consumer-complaints/product/prepaid-card) | 19 | 39.6% |
| [Money transfer, virtual currency, or money service](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service) | 2 | 4.2% |
| [Credit reporting or other personal consumer reports](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports) | 1 | 2.1% |

## Issues

| Issue | Complaints | Share |
| --- | --- | --- |
| Managing an account | 15 | 31.2% |
| Problem with a purchase or transfer | 8 | 16.7% |
| Problem getting a card or closing an account | 7 | 14.6% |
| Closing an account | 4 | 8.3% |
| Problem with a lender or other company charging your account | 4 | 8.3% |
| Unexpected or other fees | 3 | 6.2% |
| Fraud or scam | 1 | 2.1% |
| Improper use of your report | 1 | 2.1% |
| Opening an account | 1 | 2.1% |
| Problem caused by your funds being low | 1 | 2.1% |
| Problem with a company's investigation into an existing problem | 1 | 2.1% |
| Trouble using the card | 1 | 2.1% |
| Unauthorized transactions or other transaction problem | 1 | 2.1% |

## How the company responded

| Company response | Complaints | Share |
| --- | --- | --- |
| Closed with explanation | 41 | 85.4% |
| Untimely response | 7 | 14.6% |

## States

| State | Complaints | Share |
| --- | --- | --- |
| [California](https://specstream.ai/data/consumer-complaints/state/california) | 6 | 12.5% |
| [Illinois](https://specstream.ai/data/consumer-complaints/state/illinois) | 6 | 12.5% |
| [Arkansas](https://specstream.ai/data/consumer-complaints/state/arkansas) | 4 | 8.3% |
| [North Carolina](https://specstream.ai/data/consumer-complaints/state/north-carolina) | 4 | 8.3% |
| [New York](https://specstream.ai/data/consumer-complaints/state/new-york) | 4 | 8.3% |
| [Georgia](https://specstream.ai/data/consumer-complaints/state/georgia) | 3 | 6.2% |
| [Michigan](https://specstream.ai/data/consumer-complaints/state/michigan) | 3 | 6.2% |
| [Florida](https://specstream.ai/data/consumer-complaints/state/florida) | 2 | 4.2% |
| [Louisiana](https://specstream.ai/data/consumer-complaints/state/louisiana) | 2 | 4.2% |
| [Pennsylvania](https://specstream.ai/data/consumer-complaints/state/pennsylvania) | 2 | 4.2% |
| [Washington](https://specstream.ai/data/consumer-complaints/state/washington) | 2 | 4.2% |
| [Arizona](https://specstream.ai/data/consumer-complaints/state/arizona) | 1 | 2.1% |
| [Colorado](https://specstream.ai/data/consumer-complaints/state/colorado) | 1 | 2.1% |
| [Indiana](https://specstream.ai/data/consumer-complaints/state/indiana) | 1 | 2.1% |
| [Kentucky](https://specstream.ai/data/consumer-complaints/state/kentucky) | 1 | 2.1% |
| [Maryland](https://specstream.ai/data/consumer-complaints/state/maryland) | 1 | 2.1% |
| [New Jersey](https://specstream.ai/data/consumer-complaints/state/new-jersey) | 1 | 2.1% |
| [Oklahoma](https://specstream.ai/data/consumer-complaints/state/oklahoma) | 1 | 2.1% |
| [South Carolina](https://specstream.ai/data/consumer-complaints/state/south-carolina) | 1 | 2.1% |
| [Texas](https://specstream.ai/data/consumer-complaints/state/texas) | 1 | 2.1% |
| [Vermont](https://specstream.ai/data/consumer-complaints/state/vermont) | 1 | 2.1% |

## Latest 48 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

| Received | Product | Issue | Company response | Source |
| --- | --- | --- | --- | --- |
| September 10, 2026 | Prepaid card | Unexpected or other fees | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/26978140) |
| March 23, 2026 | Checking or savings account | Opening an account | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20496345) |
| January 21, 2026 | Checking or savings account | Closing an account | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18900230) |
| January 12, 2026 | Checking or savings account | Managing an account | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18660776) |
| December 25, 2025 | Checking or savings account | Managing an account | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18283024) |
| December 11, 2025 | Prepaid card | Problem getting a card or closing an account | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17955512) |
| November 25, 2025 | Prepaid card | Problem getting a card or closing an account | Untimely response | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/17925130) |
| August 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15291459) |
| July 24, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14864244) |
| April 3, 2025 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12802676) |
| March 13, 2025 | Checking or savings account | Closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12462375) |
| March 5, 2025 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12331281) |
| February 20, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12145778) |
| February 9, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12000522) |
| January 20, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11592757) |
| January 19, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11630607) |
| January 2, 2025 | Checking or savings account | Problem with a company's investigation into an existing problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11355858) |
| January 1, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11345661) |
| December 12, 2024 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11131058) |
| November 15, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10810209) |
| October 20, 2024 | Checking or savings account | Closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10515468) |
| October 1, 2024 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10307339) |
| July 23, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9581518) |
| July 17, 2024 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9542988) |
| July 14, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9507696) |
| July 3, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9415651) |
| June 30, 2024 | Prepaid card | Unexpected or other fees | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9383599) |
| June 28, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9374973) |
| June 8, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9207746) |
| June 6, 2024 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9193496) |
| May 18, 2024 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9032851) |
| March 25, 2024 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8625647) |
| March 20, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8592541) |
| March 11, 2024 | Prepaid card | Trouble using the card | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8521439) |
| March 10, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8514460) |
| March 10, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8514038) |
| March 8, 2024 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8511242) |
| March 8, 2024 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8504039) |
| February 9, 2024 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8308111) |
| February 7, 2024 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8303517) |
| January 30, 2024 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8247947) |
| January 11, 2024 | Checking or savings account | Closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8146577) |
| December 28, 2023 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8070989) |
| December 27, 2023 | Prepaid card | Unexpected or other fees | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8063532) |
| December 24, 2023 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8052813) |
| December 14, 2023 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8002818) |
| December 10, 2023 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/7978929) |
| November 14, 2023 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/7853692) |

## Also on SpecStream

- [Every company with Checking or savings account complaints](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account)
- [Every company with Prepaid card complaints](https://specstream.ai/data/consumer-complaints/product/prepaid-card)
- [Every company with Money transfer, virtual currency, or money service complaints](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service)
- [Every company with Credit reporting or other personal consumer reports complaints](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports)
- [Consumer complaints in California](https://specstream.ai/data/consumer-complaints/state/california)
- [Consumer complaints in Illinois](https://specstream.ai/data/consumer-complaints/state/illinois)
- [Consumer complaints in New York](https://specstream.ai/data/consumer-complaints/state/new-york)
- [All consumer complaints](https://specstream.ai/data/consumer-complaints)

Source: [CFPB Consumer Complaint Database](https://www.consumerfinance.gov/data-research/consumer-complaints/). Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB.

Free to reuse with credit to SpecStream under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/).