# FB Financial Corporation: 45 CFPB complaints, last 3 years

Updated November 10, 2026.

FB Financial Corporation drew 45 consumer complaints in the CFPB database in the three years to November 9, 2026, and 80 since 2021. The largest group, 27, was about mortgage, and the most common issue was “Trouble during payment process” with 21. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as FB FINANCIAL CORPORATION.

## The full list

This record is a row of this list. Pay by card with no account. Prices exclude VAT. CSV and Excel files with the columns this page does not show (company, company as the CFPB records it, complaints, last 3 years, complaints, last 12 months, complaints, 12 months before, complaints, 12 months before that and 8 more), which open on your screen as soon as the payment clears and come by email.

- [Companies with consumer complaints to the CFPB](https://specstream.ai/data/consumer-complaints): 5,399 rows, complaints received by the CFPB from November 9, 2023 to November 9, 2026, $133.99. Buy: https://specstream.ai/data/consumer-complaints

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

- Complaints, last 3 years: 45
- Complaints, all years: 80
- Responded on time: 100.0%
- Closed with relief: 0.0%
- Products: 7
- Latest received: Sep 22, 2026

## Complaints by year

Every year the CFPB database holds for this company, by the date received.

| Year | Complaints |
| --- | --- |
| 2026, to Nov 9 | 9 |
| 2025 | 16 |
| 2024 | 18 |
| 2023 | 10 |
| 2022 | 22 |
| 2021 | 5 |

## Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

| Product | Complaints | Share |
| --- | --- | --- |
| [Mortgage](https://specstream.ai/data/consumer-complaints/product/mortgage) | 27 | 60% |
| [Checking or savings account](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account) | 10 | 22.2% |
| [Debt collection](https://specstream.ai/data/consumer-complaints/product/debt-collection) | 3 | 6.7% |
| [Credit reporting or other personal consumer reports](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports) | 2 | 4.4% |
| [Credit card](https://specstream.ai/data/consumer-complaints/product/credit-card) | 1 | 2.2% |
| [Money transfer, virtual currency, or money service](https://specstream.ai/data/consumer-complaints/product/money-transfer-virtual-currency-or-money-service) | 1 | 2.2% |
| [Payday loan, title loan, personal loan, or advance loan](https://specstream.ai/data/consumer-complaints/product/payday-loan-title-loan-personal-loan-or-advance-loan) | 1 | 2.2% |

## Issues

| Issue | Complaints | Share |
| --- | --- | --- |
| Trouble during payment process | 21 | 46.7% |
| Managing an account | 7 | 15.6% |
| Attempts to collect debt not owed | 3 | 6.7% |
| Applying for a mortgage or refinancing an existing mortgage | 2 | 4.4% |
| Closing on a mortgage | 2 | 4.4% |
| Incorrect information on your report | 2 | 4.4% |
| Problem with a lender or other company charging your account | 2 | 4.4% |
| Fraud or scam | 1 | 2.2% |
| Getting a line of credit | 1 | 2.2% |
| Improper use of your report | 1 | 2.2% |
| Problem caused by your funds being low | 1 | 2.2% |
| Problem with a purchase shown on your statement | 1 | 2.2% |
| Struggling to pay mortgage | 1 | 2.2% |

## How the company responded

| Company response | Complaints | Share |
| --- | --- | --- |
| Closed with explanation | 45 | 100% |

## States

| State | Complaints | Share |
| --- | --- | --- |
| [Tennessee](https://specstream.ai/data/consumer-complaints/state/tennessee) | 17 | 37.8% |
| [Alabama](https://specstream.ai/data/consumer-complaints/state/alabama) | 8 | 17.8% |
| [Florida](https://specstream.ai/data/consumer-complaints/state/florida) | 6 | 13.3% |
| [South Carolina](https://specstream.ai/data/consumer-complaints/state/south-carolina) | 3 | 6.7% |
| [Colorado](https://specstream.ai/data/consumer-complaints/state/colorado) | 1 | 2.2% |
| [Georgia](https://specstream.ai/data/consumer-complaints/state/georgia) | 1 | 2.2% |
| [Kentucky](https://specstream.ai/data/consumer-complaints/state/kentucky) | 1 | 2.2% |
| [Maine](https://specstream.ai/data/consumer-complaints/state/maine) | 1 | 2.2% |
| [Minnesota](https://specstream.ai/data/consumer-complaints/state/minnesota) | 1 | 2.2% |
| [Mississippi](https://specstream.ai/data/consumer-complaints/state/mississippi) | 1 | 2.2% |
| [Texas](https://specstream.ai/data/consumer-complaints/state/texas) | 1 | 2.2% |
| [Virginia](https://specstream.ai/data/consumer-complaints/state/virginia) | 1 | 2.2% |
| [Vermont](https://specstream.ai/data/consumer-complaints/state/vermont) | 1 | 2.2% |
| [Washington](https://specstream.ai/data/consumer-complaints/state/washington) | 1 | 2.2% |
| [Wisconsin](https://specstream.ai/data/consumer-complaints/state/wisconsin) | 1 | 2.2% |

## Latest 45 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

| Received | Product | Issue | Company response | Source |
| --- | --- | --- | --- | --- |
| September 22, 2026 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/27975217) |
| July 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/24008550) |
| June 8, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/22987166) |
| April 10, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/21140980) |
| April 6, 2026 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20989813) |
| March 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/20041942) |
| February 24, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/19740887) |
| January 16, 2026 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18787730) |
| January 10, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/18621666) |
| October 20, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/19206662) |
| September 16, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15966149) |
| September 12, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15890941) |
| August 22, 2025 | Mortgage | Closing on a mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15460510) |
| August 8, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15177704) |
| August 7, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15150470) |
| August 7, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15150453) |
| August 6, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/15118406) |
| July 11, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14588058) |
| July 2, 2025 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14401072) |
| June 13, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/14059225) |
| June 10, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13998513) |
| May 15, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/13533925) |
| April 14, 2025 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12966695) |
| March 10, 2025 | Debt collection | Attempts to collect debt not owed | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/12410938) |
| February 5, 2025 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11944172) |
| December 27, 2024 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11296074) |
| December 10, 2024 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/11098923) |
| November 15, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10811105) |
| October 18, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10502292) |
| October 9, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10398229) |
| September 27, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10267796) |
| September 4, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/10017183) |
| August 29, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9957085) |
| August 18, 2024 | Mortgage | Incorrect information on your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9839401) |
| August 8, 2024 | Mortgage | Closing on a mortgage | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9755297) |
| August 7, 2024 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9734613) |
| July 23, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9596741) |
| July 19, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9562456) |
| July 15, 2024 | Checking or savings account | Managing an account | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9530502) |
| June 25, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9336344) |
| May 3, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8926332) |
| April 3, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8691948) |
| March 12, 2024 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/8520863) |
| December 1, 2023 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/7936216) |
| November 12, 2023 | Mortgage | Trouble during payment process | Closed with explanation | [consumerfinance.gov](https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/7839361) |

## Also on SpecStream

- [Every company with Mortgage complaints](https://specstream.ai/data/consumer-complaints/product/mortgage)
- [Every company with Checking or savings account complaints](https://specstream.ai/data/consumer-complaints/product/checking-or-savings-account)
- [Every company with Debt collection complaints](https://specstream.ai/data/consumer-complaints/product/debt-collection)
- [Every company with Credit reporting or other personal consumer reports complaints](https://specstream.ai/data/consumer-complaints/product/credit-reporting-or-other-personal-consumer-reports)
- [Consumer complaints in Tennessee](https://specstream.ai/data/consumer-complaints/state/tennessee)
- [Consumer complaints in Alabama](https://specstream.ai/data/consumer-complaints/state/alabama)
- [Consumer complaints in Florida](https://specstream.ai/data/consumer-complaints/state/florida)
- [All consumer complaints](https://specstream.ai/data/consumer-complaints)

Source: [CFPB Consumer Complaint Database](https://www.consumerfinance.gov/data-research/consumer-complaints/). Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB.

Free to reuse with credit to SpecStream under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/).